Paul CASELI
Northmead,NSW
Summary
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Advanced Telecommunications Technician
Australian Utilities Maintenance (Telstra Contractor)
Wetherill Park, NSW
05.2020 - Current
- Managed a truck and complete crew
- Hold MR License
- Operated diverse vehicle types for efficient transportation of goods and personnel.
- Ensured compliance with safety regulations and company policies during all driving activities.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Installed and maintained telecommunications systems, ensuring optimal performance and reliability.
- Managed all allocated Telstra jobs to completion
- Diagnosed and resolved network issues, enhancing service continuity for clients.
- Collaborated with team members to execute large-scale installation projects efficiently.
- Prepare Site for phone line installation as well as Pit and/or Pipe Installation
- Select and install Pit and pipe or conduit constructed/installed to specification and manufacturers requirements
- Restore site and complete documentation
- Describe the Underground Network from detailed diagrams provided
- Read and Interpret Conduit and Cable Hauling Plans including Duct Occupancy
- Carry out Pre Hauling Requirements duct occupancy, sub ducting, individual haul distances, haul direction
- Make sure all State Safety Procedures relating the various safety precautions to be implemented / considered
- Prepare site and crew for Hauling
- Install Customer Lead in
- Re-positioning of plant moved during hauling eg in manholes
- Cable requirements at pits/manholes for setting up and jointing
- Understanding Cable mass, sizes, lengths and drum types
- Successfully completed Telstra Accredited Cable Hauling Certification
- Successfully completed Telstra Accredited Pit & Pipe Installation Certification
- Successfully completed Telstra Certified Bonded Asbestos Removal Certification
- Became crew leader after 6 months continuous employment
- Worked with Consol
Supervisor (Cleaning Staff - Westmead Hospital)
Pioneer Services
Baulkham Hills
01.2012 - 06.2020
- Supervise 80 staff contracted to upkeep cleanliness at Westmead Hospital & Blacktown Hospital
- Supervised daily operations to ensure efficiency and adherence to safety protocols, at Westmead Hospital.
- Trained new staff on operational procedures and best practices for team integration.
- Conducted performance evaluations to provide feedback and develop employee skills.
- Coordinated schedules and assigned tasks to optimize staff productivity during peak hours.
- Resolved customer inquiries promptly, enhancing overall satisfaction and service quality.
- Collaborated with management to develop training programs for new hires.
- Resolved employee conflicts and maintained a positive work environment.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Streamlined rostering processes, reducing the time spent on manual data entry tasks.
- Planned and managed rosters for all staff across two sites.
Territory Manager / Manager
Rent 4 Keeps
Western Sydney
06.2009 - 01.2012
- Developed and executed territory sales strategies to enhance market penetration.
- Trained and mentored sales representatives to improve performance and customer engagement.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Collaborated with cross-functional teams to ensure alignment on product offerings and promotions.
- Implemented training programs that improved team productivity and operational efficiency.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Trained and mentored sales representatives in sales techniques and strategies.
Enterprise Solutions Specialist
Dell Inc Australia
French’s Forest
05.2005 - 06.2009
- Meet and exceed sales objectives by working with inside sales teams to sell complex enterprise products and solutions.
- Provide an outstanding customer experience by identifying customer needs/requirements and recommend/quote on appropriate Dell Enterprise products/solutions.
- Assist in the on-going technical education/development/mentoring of 9 inside sales team members.
- Offer sound professional advice when on customer site visits in accordance with Dell strict policies.
- Target = $12 million Revenue – Achieved $15.3 Million Revenue
- Built an extensive portfolio of new customers both large corporate and medium business
- Personally turned BSDR from a 15% Enterprise business to a 47% Enterprise business
- Held record for largest BSDR sale of $430k
- Lead time to close deals approx 3 months
- Secured business via cold, and face to meetings
Business Development Manager
Cypher Communications & Security
Sydney
02.2002 - 03.2005
- Achieve company-defined revenue and GP targets for Security Technology Agency
- Make regular face-to-face and telephone contact with existing and new resellers
- Develop and execute account plans for key Security Technology channel customers
- Analyse and monitor the performance of the customer base to identify areas of opportunity and to pre-empt customer issues
- Ensure customers are kept up to date with relevant developments from Security Technology and Cypher Communications
- Support the marketing team in delivering appropriate marketing campaigns to the local customer base
- Support Security Technology marketing initiatives by delivering them to the customer base
- Provide exceptional customer service and strive to exceed customer expectations
- Report back to Cypher Communications management on relevant market information and trends
- Attend all appropriate Security Technology product briefings and updates
- Regular Interstate travel to visit current and potential Security Technology resellers
- Maintain an accurate weekly forecast/pipeline report
- May be required to attend end user appointments, either with a reseller, or alone to represent Security Technology in an opportunity
- Other Reporting as required
- Built partnerships with Australian Telcos resulting in $6.1 million dollars revenue
- Turned Cypher from a vender that a had a 5% market share through the reseller channel to a business that has achieved a 39% market share in 3 years
- Sales cycle approx 3-6 months
- Transition the Security Technology business within Cypher Communications from being a predominately reactive business to a proactive business
- Ensured that Security Technology becomes core business for our targeted customers / resellers
- Educated channel partners on new technologies to ensure long term growth
Business Development Specialist
Cisco Systems
North Sydney
11.1998 - 02.2002
- Achieve company-defined revenue and GP targets
- Make regular face-to-face and telephone contact with existing and new customers
- Develop and execute account plans for major customers in territory
- Analyse and monitor the performance of the customer base to identify areas of opportunity and to pre-empt customer issues
- Ensure customers are kept up to date with relevant developments from all vendors
- Support the marketing manager in delivering marketing campaigns to the customer base
- Support vendor marketing initiatives by delivering them to the customer base
- Provide exceptional customer service and strive to exceed customer expectations
- Report back to Cisco management on relevant market information
- Develop a thorough understanding of the vendor product range to be able to effectively support customers
- Attend all relevant product briefings and updates
- Ensure punctuality to internal and external appointments
- Reporting as required
- Achieve the revenue, gross profit and market-share targets
- Awarded 1st place profit generated
- Awarded 2nd place for revenue generation
- Awarded 2nd place for over all target attainment
- Resurrected 32% of Cisco underperforming customers
Business Unit Manager / Data Services, Networking & Security
Nicholls-Price Holdings (t/a eseller)
Chatswood NSW
08.1996 - 08.1998
- Maintain Data Services division P&L. Assist in the design of WAN solutions for clients using such technologies as Frame Relay, ISDN or xDSL broadband and the required routers and firewall hardware to terminate these services with in the given clients sites. Introduce VPN, security and wireless solutions to new clients. - Increase the gross profit of the Data Services division. Take all customers inquiries & support calls. Maintain a solid rapport with vendors and wholesalers. Build solid alliances with Australia’s largest Telecommunication companies.
- Head the Data Services, Networking and Security division.
- Sell ISP Bandwidth and Internet Services ISDN, xDSL, Frame
- Sell WAN hardware and security devices
- Identify business opportunities for Internet products and services
- Prospect for clients in line with sales strategies
- Develop strong relationships with vendors, wholesalers & partners.
- Deploy strategies to encourage suppliers to assist the division with lead referrals.
- Attend product and Sales Training seminars.
- Interview and employ new staff members.
- Assist staff with quote and tender proposals
- Promote a solution selling approach to clients
- Design clients WAN requirements
- Increase revenue & GP.
- Achieve monthly targets / budgets
- Develop promotional packs & marketing strategies
- Handle all media interview relating to Data Services division I.E. ARN Interviews.
- Account management
- Build a strong forecastable sales funnel
Education
Cisco Sales Professional -
Cisco Sales Expert SMB Business Solutions
01.2000
Cisco Security Specialist - undefined
Cisco Sales Expert Security Solutions
01.2000
MCP Microsoft Certified Professional - undefined
UCT Ultimate Computing Technology
01.1999
Customer Contact Skills - undefined
Wetherill Park TAFE
01.1992
School Certificate - undefined
Grantham High School
01.1981
Skills
- Microsoft Office fleet of products
- Microsoft Windows Explorer
- Microsoft Outlook / Express
- Microsoft Internet Explorer
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Attention to detail
- Class MR Driver's license
Certification
- Successfully completed Telstra Accredited Cable Hauling Certification
- Successfully completed Telstra Accredited Pit & Pipe Installation Certification
- Successfully completed Telstra Certified Bonded Asbestos Removal Certification
Interests
Squash, Meeting People, Mountain Bike Riding, Basket Ball, Reading (Personal Development), Reading (Technology Development), Photography, Family
Timeline
Advanced Telecommunications Technician
Australian Utilities Maintenance (Telstra Contractor)
05.2020 - Current
Supervisor (Cleaning Staff - Westmead Hospital)
Pioneer Services
01.2012 - 06.2020
Territory Manager / Manager
Rent 4 Keeps
06.2009 - 01.2012
Enterprise Solutions Specialist
Dell Inc Australia
05.2005 - 06.2009
Business Development Manager
Cypher Communications & Security
02.2002 - 03.2005
Business Development Specialist
Cisco Systems
11.1998 - 02.2002
Business Unit Manager / Data Services, Networking & Security
Nicholls-Price Holdings (t/a eseller)
08.1996 - 08.1998
Cisco Security Specialist - undefined
Cisco Sales Expert Security Solutions
MCP Microsoft Certified Professional - undefined
UCT Ultimate Computing Technology
Customer Contact Skills - undefined
Wetherill Park TAFE
School Certificate - undefined
Grantham High School
Cisco Sales Professional -
Cisco Sales Expert SMB Business Solutions