Summary
Overview
Work History
Education
Skills
Certification
hobbies include. motor racing, machining, building.
Timeline
Generic

Paul Cirillo

Leeton,NSW

Summary

At Intersales, excelled in enhancing warranty claim processes and customer service, significantly improving user experience and operational efficiency. Leveraging skills in claims processing and attention to detail, streamlined inventory management and contributed to team projects, demonstrating technical knowledge and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-performing Mechanic Assistant knowledgeable about automotive systems and tools. Demonstrates efficiency in troubleshooting mechanical problems, making repairs and conducting preventive maintenance. Collaborative and committed to following safety mandates and regulations for hazard-free work environment. Dedicated helper with experience providing quality installation, maintenance and repair services. Skilled at troubleshooting, repairing and maintaining equipment and systems. Focused on compliance with safety standards.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Service/Warranty Clerk/Mechanic Assistant

Intersales
07.2012 - 02.2024
  • Supported sales team by informing potential clients about available product warranties and protection plans offered by the company or manufacturer partners.
  • Assisted in the development of warranty claim forms, making them more user-friendly and intuitive for customers to complete.
  • Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
  • Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
  • Coordinated shipping arrangements for replacement parts or products covered under warranty programs.
  • Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
  • Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Cleaned and organized work areas, tools and equipment to support productivity.
  • Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
  • Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Improved vehicle performance by conducting regular maintenance checks and repairs.
  • Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
  • Transported vehicles to and from repair shops, observing safety and traffic laws.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.
  • Assisted in diagnosing complex mechanical issues for accurate repair recommendations.
  • Provided excellent customer service by answering questions and addressing concerns in a professional manner.
  • Monitored inventory and reported parts and supply needs for prompt reordering.
  • Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs.
  • Utilized diagnostic equipment to accurately identify engine problems and determine necessary repairs.
  • Collaborated with team members on large-scale repair projects, ensuring timely completion and high-quality workmanship.
  • Kept up-to-date with industry advancements through regular training courses and certifications.
  • Completed thorough inspections of new vehicles upon arrival at the dealership, identifying any potential issues before sales.
  • Disassembled broken, defective, and worn out equipment to aid with repairs.
  • Operated variety of power tools and hand tools.
  • Maintained tools and equipment in good working condition.
  • Answered customer questions and helped resolve various concerns.
  • Trained customers on how to use, configure and maintain installed equipment.
  • Managed a high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.

Retail Sales Associate/Retail Store Manager

Whitbys Betta Electrical
02.2004 - 05.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Accomplished multiple tasks within established timeframes.

Machine Operator

Celair Leeton
04.1996 - 06.1998
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Replenished materials and supplies as needed to maintain production.
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Sorted and delivered materials to different work areas and staff.

Education

No Degree -

St Francis De Sales
Leeton, NSW

Skills

Claims Processing

Filing systems

Technical knowledge

Warranty processing

Service Scheduling

Sales Support

Customer Service

Attention to Detail

Organizing and Prioritizing Work

Certification

forklift licence.

certificate II in retail.

food hygiene for food handlers level II

hobbies include. motor racing, machining, building.

love all forms of motor sport. self taught in machining and small engine building.

Timeline

Service/Warranty Clerk/Mechanic Assistant

Intersales
07.2012 - 02.2024

Retail Sales Associate/Retail Store Manager

Whitbys Betta Electrical
02.2004 - 05.2012

Machine Operator

Celair Leeton
04.1996 - 06.1998

No Degree -

St Francis De Sales

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Paul Cirillo