Paul Cirillo

• Maintained high customer satisfaction standards to meet or exceed targets.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Met customer call guidelines for service levels, handle time and productivity.

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contact :

Joel Tannery, service manager. ph 0411692623

• Supported sales team by informing potential clients about available product warranties and protection plans offered by the company or manufacturer partners.
• Assisted in the development of warranty claim forms, making them more user-friendly and intuitive for customers to complete.
• Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
• Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
• Coordinated shipping arrangements for replacement parts or products covered under warranty programs.
• Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
• Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
• Verified client information by analyzing existing evidence on file.
• Generated, posted and attached information to claim files.
• Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
• Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
• Cleaned and organized work areas, tools and equipment to support productivity.
• Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
• Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
• Tested vehicles after repairs to verify performance, safety and functionality.
• Improved vehicle performance by conducting regular maintenance checks and repairs.
• Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
• Transported vehicles to and from repair shops, observing safety and traffic laws.
• Promoted shop safety by cleaning work areas and removing hazardous materials.
• Assisted in diagnosing complex mechanical issues for accurate repair recommendations.
• Provided excellent customer service by answering questions and addressing concerns in a professional manner.
• Monitored inventory and reported parts and supply needs for prompt reordering.
• Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs.
• Utilized diagnostic equipment to accurately identify engine problems and determine necessary repairs.
• Collaborated with team members on large-scale repair projects, ensuring timely completion and high-quality workmanship.
• Kept up-to-date with industry advancements through regular training courses and certifications.
• Completed thorough inspections of new vehicles upon arrival at the dealership, identifying any potential issues before sales.
• Disassembled broken, defective, and worn out equipment to aid with repairs.
• Operated variety of power tools and hand tools.
• Maintained tools and equipment in good working condition.
• Answered customer questions and helped resolve various concerns.
• Trained customers on how to use, configure and maintain installed equipment.
• Managed a high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.

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Contact:

Dean Thornton, workshop foreman.

PH 0427293195

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Managed cash register after end of shift to balance and record accurate transactions.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Accomplished multiple tasks within established timeframes.

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Contact:

Trevor Whitby, owner manager.

PH 0427593204

• Developed and implemented strategies to increase sales and profitability.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw training of more than 3 team members.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Purchased food and cultivated strong vendor relationships.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Replenished materials and supplies as needed to maintain production.
• Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
• Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Processed required paperwork to expedite handling of shipped and received goods.
• Sorted and delivered materials to different work areas and staff.