Summary
Overview
Work History
Education
Skills
Timeline
cropped
Paul Dobbs

Paul Dobbs

Byford

Summary

Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operations. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

18
18
years of professional experience

Work History

Operations Manager

Bunnings Warehouse
09.2019 - Current
  • Handle problematic customers to assist team and deliver best experience in store.
  • Analyse and report on key performance metrics to senior management.
  • Develop and implement process improvements, resulting in increased productivity and reduced operational costs.
  • Manage wage costs and selling expenses effectively, consistently and in line with budgeted numbers.
  • Assisted in recruiting, hiring and training of team members.
  • Identify and resolve unauthorised, unsafe, or ineffective practices.
  • Empower team to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Department Coordinator

Bunnings Warehouse
02.2011 - 08.2019
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed and implemented training programs to enhance staff skills and productivity.

Team Member

Bunnings Warehouse
03.2006 - 02.2011
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

Diploma of Management - Retail Management

Australian Institute Management
08.2011

Skills

  • Relationship Building
  • Goal Setting
  • Human Resources
  • Customer Retention
  • Work flow planning
  • Team Management
  • Customer Service
  • Incident Managment
  • Inventory Management
  • Customer Best Experience
  • Budget Development and Management

Timeline

Operations Manager

Bunnings Warehouse
09.2019 - Current

Department Coordinator

Bunnings Warehouse
02.2011 - 08.2019

Team Member

Bunnings Warehouse
03.2006 - 02.2011

Diploma of Management - Retail Management

Australian Institute Management

Similar Profiles

CREATE PROFILE
Paul Dobbs