Paul Dowling
Bundaberg,QLD
Summary
Organized and dependable candidate successful at managing and adapting to any workplace environment with a positive attitude. Willingness to learn and take on responsibility to meet Company goals and standards.
Hardworking,Reliable,Trustworthy and Competent.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Manager Liquor Outlets
Railway Hotel/Spotted Dog
06.2022 - Current
- Oversaw liquor outlet operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced stores appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep stores clean, adequately stocked, and well-organized.
- Managed inventory control,ordering for 2 outlets,bar and hotel restaurant ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Carpenter
Anthony McLucas Building
08.2017 - 06.2022
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Hotel Owner/Manager of Operations
Grand Hotel
08.2005 - 03.2015
- Increased hotel occupancy rates by implementing targeted marketing strategies and collaborating with local businesses.
- As a qualified Carpenter carried out extensive renovations and ongoing maintenance.
- Reduced maintenance issues by implementing preventive maintenance schedules for all equipment within the facility.
- Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
- Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
- Ensured compliance with industry regulations by staying updated on relevant laws and implementing required changes promptly.
- Developed and maintained relationships with vendors, negotiating competitive pricing for liquor,food supplies and services.
- Streamlined operational processes for increased efficiency, resulting in reduced overhead costs.
- Continuously improved food and beverage offerings through menu updates, staff training, and regular quality checks.
- Oversaw financial management of the hotel, including budget planning, expense tracking, and revenue analysis.
- Fostered a positive work environment by promoting open communication, teamwork and recognition of employee achievements.
Education
High School Diploma -
Biggenden State School
Biggenden, QLDSkills
- Customer Service
- Staff Management
- Communication Skills
- Teamwork and Collaboration
- Team Leadership
- Employee Scheduling
- Business operations
- Inventory Tracking and Management
- Ability to work under pressure in a Team environment or alone/problem solve
- Work Ethic/Reliable/Integrity
Certification
- Australian Citizen
- Current Valid Queensland Drivers Licence
- Current Valid High Risk Work Forklift Licence
- Construction Induction Safety Certificate (White Card)
- Working With Children (Blue Card)
References
- Stephen Patterson - Railway Hotel/Spotted Dog 0429 111 959
- Anthony McLucas - Anthony McLucas Building 0417 788 051
Timeline
Retail Manager Liquor Outlets
Railway Hotel/Spotted Dog
06.2022 - Current
Carpenter
Anthony McLucas Building
08.2017 - 06.2022
Hotel Owner/Manager of Operations
Grand Hotel
08.2005 - 03.2015
High School Diploma -
Biggenden State School
- Australian Citizen
- Current Valid Queensland Drivers Licence
- Current Valid High Risk Work Forklift Licence
- Construction Induction Safety Certificate (White Card)
- Working With Children (Blue Card)
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