Paul Edwards
Kewdale
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
26
26
years of professional experience
Work History
IT Change Specialist
Water Corporation
03.2023 - Current
- Assessing and leading technology change for employees:
- - Involved in development and delivery of large and small scale technology projects
- - Identify user impacts
- - Capture impacts and risks to users on associated project templates and tools
- - Work collaboratively with a range of stakeholders at all levels
- - Ensure supporting resources and documentation for end users is easy to use and of high quality
- - Aware of varied communication channels for engaging audiences and users
- - Works closely with project team members
- - Focussed on delivering the best outcome for users
- - Rapid response to issues and risks
Training Lead - IBM Maximo Project
Water Corporation
04.2022 - 04.2023
- Lead a small team to:
- - Facilitate end user training
- - Engage with developers and testers to understand product requirements and limitations
- - Develop high quality learning artefacts
- - Develop and review communications for accuracy
Maximo Trainer
Water Corporation
07.2020 - 03.2022
- Working within a Agile transformation project to rollout the IBM Maximo product to the Water Corporation
Training and Coaching Manager
Vocus Communications
09.2018 - 08.2020
- Built a training team from the ground up that was responsible for inducting, cross-skilling, and up-skilling200 Australian based and500 overseas staff across25 different roles
- Developed4 staff members with no formal training experience
- Managed communication, knowledge management, and offshore transition of selected roles
- My team was integral to30+ product, security, and system updates
Senior Trainer
iiNet
07.2011 - 10.2018
- Onboarding:
- - Deliver high quality induction training for call centre and corporate staff
- - Align content for30+ trainers across9 sites in5 countries
- - Develop support materials in multiple formats; checklists, videos, elearning courses, and knowledgebase articles call centre staff
- - Develop knowledgebase articles for customers
- Technical and Sales Upskill training:
- - Deliver high quality induction training for call centre staff
- - Align content for30+ trainers across9 sites in5 countries
- - Develop support materials in multiple formats; checklists, videos, elearning courses, and knowledgebase articles call centre staff
- - Develop knowledgebase articles for customers
Trainer
Bankwest
04.2004 - 07.2011
Customer Service Representative, Lender, Leader
Bankwest
12.1998 - 04.2004
- Honed skills in customer satisfaction
Education
No Degree - ONGOING - Graduate Diploma of Management-Learning
Skills Australia
Online10-2025
No Degree - Prince2 Foundations - Project Management
PeopleCert
Online09-2023
No Degree - Training & Assessment
Inspire Education
Online03-2018
Bachelor of Science - Sports Science
Edith Cowan University
Mount Lawley, WA11-1997
High School Diploma -
Kelmscott Senior High School
Kelmscott12-1993
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Technical communication
- Proficient in Microsoft suite
- Proficient in SAP / Success Factors
- Proficient in Maximo & IBM
- Proficient in Service Now
- Root-cause analysis
- Quality assessment
- Resource allocation
- Team collaboration
- Stakeholder engagement
- Technical troubleshooting
- Continuous improvement
- Risk management
- Vendor relations
- Knowledge sharing
- Business reporting
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Attention to detail
- Organizational skills
- Written communication
- Relationship building
- Data analysis
- Active listening
- Process improvement
- Interpersonal communication
- Idea development and brainstorming
- Process analysis
- Team leadership
- Effective communication
- Adaptability and flexibility
Timeline
IT Change Specialist
Water Corporation
03.2023 - Current
Training Lead - IBM Maximo Project
Water Corporation
04.2022 - 04.2023
Maximo Trainer
Water Corporation
07.2020 - 03.2022
Training and Coaching Manager
Vocus Communications
09.2018 - 08.2020
Senior Trainer
iiNet
07.2011 - 10.2018
Trainer
Bankwest
04.2004 - 07.2011
Customer Service Representative, Lender, Leader
Bankwest
12.1998 - 04.2004
No Degree - ONGOING - Graduate Diploma of Management-Learning
Skills Australia
No Degree - Prince2 Foundations - Project Management
PeopleCert
No Degree - Training & Assessment
Inspire Education
Bachelor of Science - Sports Science
Edith Cowan University
High School Diploma -
Kelmscott Senior High School
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