Paul Egan
MELBOURNE,VIC
Summary
I am a highly developed and dynamic Outcomes Manager with extensive experience in staff evaluation and development. Skilled in facilitating cross-departmental communication and problem-solving, leading to improved employee performance and a positive workplace culture.
My passion is supporting all people. I have highly developed skills, training and experience working with and supporting people who live with disability, neurological, mental illness, and trauma disability.
My values in life reflect the Charter of Human Rights, safety & Zero Tolerance to abuse & neglect.
I am looking for a career change, and am highly confident that the person to person & operational skills/experience that I have will be an asset to the Metro Team.
Overview
21
21
years of professional experience
Work History
Outcomes Manager - Disability Service Provider
Melba Support Services
MELBOURNE, VIC
04.2005 - Current
- Oversaw daily operations, ensuring compliance with organizational standards and efficiency.
- Managed team schedules, coordinating staff assignments to enhance productivity.
- Developed training programs that improved employee skills and knowledge retention.
- Implemented quality assurance measures to elevate service delivery standards.
- Facilitated cross-departmental communication, streamlining organizational processes effectively.
- Evaluated staff performance, providing constructive feedback regularly to foster growth.
- Led initiatives promoting positive workplace culture and enhancing teamwork dynamics.
- Monitored budgets and expenditures, ensuring cost-effectiveness while maintaining quality standards.
Education
Some College (No Degree) - Certificate IV - Disability & Community Services
Swinburne TAFE
Melbourne, VICSkills
- Process optimization
- Staff evaluation
- Customer relationship management
- Compliance management
- Project management
- Effective communication
- Problem solving
- Team building
- Strategic planning
- Conflict resolution
- Decision-making
- Employee onboarding
- Partnership development
- Negotiation
- Documentation and reporting
- Recruiting and interviewing
- Performance evaluations
- Staff development
- Coaching and mentoring
- Verbal and written communication
- Customer service
- Team leadership
- Shift scheduling
- Contract management
- Safety procedures
- Relationship building
- Time management
- Emergency response
- Clear communication
Timeline
Outcomes Manager - Disability Service Provider
Melba Support Services
04.2005 - Current
Some College (No Degree) - Certificate IV - Disability & Community Services
Swinburne TAFE