Summary
Overview
Work History
Skills
Certification
Additional Information
Timeline
Generic

Paul Ellul

Service Manager
Oran Park,NSW

Summary

Proven leader at Peter Warren Automotive, adept in team leadership and customer service, enhanced service department efficiency by implementing process improvements. Skilled in conflict resolution and workflow management, significantly increased customer satisfaction and loyalty. Spearheaded staff training programs, driving a culture of excellence and safety. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Service Manager

Peter Warren Automotive
04.2010 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Service Advisor

Peter Warren Automotive
03.2000 - 04.2010
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Workshop Foreman

Peter Warren Automotive
05.1994 - 03.2000
  • Mentored junior technicians, providing guidance on best practices and fostering professional growth.
  • Established quality control measures to maintain high standards in workmanship across all projects.
  • Reduced equipment downtime with proactive maintenance scheduling and timely repairs.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and career development opportunities.
  • Promoted a safe working environment, conducting regular safety training sessions and updating safety protocols.
  • Enhanced team productivity through effective delegation of tasks and clear communication.
  • Increased workshop efficiency by implementing process improvements and streamlining workflow.

Technician

Peter Warren Automotive
05.1989 - 05.1994
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Applied critical thinking and research to address complex issues.

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Employee Training and Development
  • Time Management
  • Conflict Resolution
  • Workflow Management
  • Trustworthy and Honest
  • KPI Monitoring
  • Employee Relations
  • Workplace Safety
  • Outgoing and Energetic
  • Policy and Procedure Enforcement
  • Staff Management

Certification

Certificate 4 in Frontline Management

Certificate 4 in Business Management

Tradesman Certificate Motor Mechanic

Tradesman Certificate LPG

Fire Safety Warden


Additional Information

I have a passion for adventure exploring Australia whilst travelling in a caravan with my wife.

Spending time with my two sons and extended family.

Helping my son with his go kart racing providing experience and knowledge.

Helping my son with his go kart racing and providing experience and knowledge.

Spending any spare time by the water, fishing.


Timeline

Service Manager

Peter Warren Automotive
04.2010 - Current

Service Advisor

Peter Warren Automotive
03.2000 - 04.2010

Workshop Foreman

Peter Warren Automotive
05.1994 - 03.2000

Technician

Peter Warren Automotive
05.1989 - 05.1994

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Paul EllulService Manager