Paul Failla
Capel Sound ,VIC
Summary
Motivated professional with a proven track record in strategic planning and problem-solving. Demonstrates strong work ethic and adaptability, excelling in high-pressure environments. Known for productivity and efficient task completion, with a focus on forging strong partnerships. Quick to master new skills and effectively work independently to enhance organizational success.
Overview
26
26
years of professional experience
Work History
Business Banking Relationship Manager
National Australia Bank
Metro South East, Vic
09.2010 - Current
- Developed and maintained relationships with business banking clients to ensure customer satisfaction.
- Maintained up-to-date knowledge of current market conditions, industry trends, legal requirements and regulatory changes related to business banking services.
- Resolved customer complaints in a timely manner while adhering to internal policies and procedures.
- Identified potential new customers and developed strategies for attracting them.
- Attended industry events, conferences, seminars to network with key stakeholders.
- Cultivated relationships with external vendors such as suppliers, contractors.
- Analyzed competitors and market trends to facilitate business growth.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Developed strategies to attract new customers while retaining existing ones.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Established strong relationships with clients through regular, personalized communication.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Managed time efficiently by multitasking between various tasks throughout the day.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Agri Business Banking Specialist
Landmark
Swan Hill, Vic
01.2006 - 08.2010
- Worked closely with agribusinesses and other stakeholders involved in the agricultural sector.
- Collaborated with other extension officers to develop programs that provide assistance to small-scale farmers in rural areas.
- Scheduled visits and consultations to meet with farmers and discuss needs.
- Conducted financial analysis of business accounts to identify trends and opportunities for growth.
- Created customized lending packages based on individual client needs and objectives.
- Performed regular reviews of customer portfolios in order to recommend changes when needed.
- Attended networking events in order to build relationships with prospective clients in the local area.
- Maintained an up-to-date knowledge of industry trends and developments related to business banking.
- Brought in new business and customers by utilizing promotional and networking strategies.
- Developed and maintained relationships with potential and existing clients to expand the customer base.
Store Manager
Kerang IGA
Kerang , Vic
10.2002 - 12.2005
- Analyzed sales data to identify areas of improvement and devise corrective measures.
- Established key performance indicators to measure team productivity and success rate.
- Organized special promotions such as discounts or loyalty programs to attract more customers.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Monitored inventory levels and ordered new stock when necessary.
- Prepared monthly financial reports for senior management review.
- Managed staff scheduling, payroll, and disciplinary actions as needed.
- Trained new hires on customer service and rotation practices.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
Venue Manager
ALH - Sandown Park/Bayswater/ Prince Mark Hotel
Metro South East, Vic
07.1999 - 08.2002
- Advised senior management on changes needed to improve operational efficiency.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Organized meetings and events for corporate clients in the conference hall or banquet facility.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
Education
High School Diploma -
Swan Hill Secondary College
Swan Hill, VIC11-1996
Skills
- Relationship/Portfolio management
- Financial analysis
- Sales strategy
- Team leadership
- Strategy development
- Problem-solving abilities
- Decision-making / multi-tasking
- Communication skills
References
References available upon request.
Timeline
Business Banking Relationship Manager
National Australia Bank
09.2010 - Current
Agri Business Banking Specialist
Landmark
01.2006 - 08.2010
Store Manager
Kerang IGA
10.2002 - 12.2005
Venue Manager
ALH - Sandown Park/Bayswater/ Prince Mark Hotel
07.1999 - 08.2002
High School Diploma -
Swan Hill Secondary College
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