Paul Gavazov
Padstow,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Director of Operations
Traffic Australia Group
Padstow, NSW
09.2019 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Traffic Controller
Road Work Solutions
Sydney, NSW
05.2017 - 08.2019
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
Warehouse Supervisor
Toll People
Eastern Creek, NSW
02.2013 - 06.2017
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
Relationship Manager
Westpac Banking
Sydney, NSW
05.2013 - 03.2017
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
Local Business Banker
Westpac Banking
Sydney, NSW
02.2011 - 03.2013
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Led training sessions for junior bankers, fostering a culture of continuous learning and professional development.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Enhanced customer retention through building strong relationships and addressing concerns promptly.
- Portfolio management, increasing profitability of the Portfolio.
Mortgage / Commercial Broker
Self-employeed
Sydney
05.2007 - 05.2011
- Monitored market conditions closely, identifying emerging trends that could impact both short-term deal flow as well as longer-term strategic planning.
- Collaborated with internal teams to generate comprehensive financial analyses and valuation reports for clients'' decision-making processes.
- Assessed the feasibility of various commercial development projects by reviewing zoning ordinances, building codes, and environmental regulations.
- Advised on optimal financing options for clients'' acquisitions or refinancing needs based on thorough review of available lending sources and loan terms.
- Working with Accountants to help clients with mortgage needs.
Casual Picker Packer / 2IC
Toll People
Sydney, NSW
10.2005 - 05.2012
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Ensured proper stock levels for high-demand items by frequently monitoring inventory levels and reporting shortages as necessary.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Debt Collector
Credit Corp Group
Parramatta, NSW
05.2003 - 05.2006
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Identified and contacted customers with overdue accounts to address payment status.
- Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of the company''s interests.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
Bachelor Of Business - International Business Law - Business Law
Western Sydney University
Sydney, NSW03.2002
St Patrick Marist College
High School 1998
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Quality Assurance
- Cost Control
- Leadership training
- Workforce Planning
- Performance Analysis
- Risk Mitigation
- Operations Management
- Team Leadership
- Customer Service
- KPI Tracking
- Relationship Building
- Staff hiring
- Recruitment
- Budget Development
- Goal Setting
- Business Growth Initiatives
- Inventory Management
- Direct Sales
Languages
Macedonian
Full Professional
Serbian
Full Professional
Timeline
Director of Operations
Traffic Australia Group
09.2019 - Current
Traffic Controller
Road Work Solutions
05.2017 - 08.2019
Relationship Manager
Westpac Banking
05.2013 - 03.2017
Warehouse Supervisor
Toll People
02.2013 - 06.2017
Local Business Banker
Westpac Banking
02.2011 - 03.2013
Mortgage / Commercial Broker
Self-employeed
05.2007 - 05.2011
Casual Picker Packer / 2IC
Toll People
10.2005 - 05.2012
Debt Collector
Credit Corp Group
05.2003 - 05.2006
Bachelor Of Business - International Business Law - Business Law
Western Sydney University
St Patrick Marist College