Paul Heem

• Miami Marketta - General Security Supervisor, Personal Body Guard to Musicians and Artists
• Festivals and Concerts - Supervisor and Personal Body Guard
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
• Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
• Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
• Developed and implemented strategies to prevent and respond to security incidents.
• Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
• Collaborated with management to develop security policies and procedures.
• Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
• Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
• Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
• Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
• Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
• Responded swiftly to security incidents and effectively resolved security issues.
• Supervised team of 3-16 security personnel during shift.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Kept team compliant with security protocols and appearance standards.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Evaluated security systems and procedures to identify areas for improvement.
• Cultivated relationships with external security vendors to make additional security resources available if necessary.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.

Supervisor:

• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
• Supervised team of 2-5 security personnel during shift.

Body Guard:

• Conducted regular patrols of facility to detect and deter security threats.
• Collaborated effectively with fellow bodyguards and security personnel, providing seamless coverage for clients during events or public appearances.
• Adapted quickly to changing circumstances or unforeseen challenges while providing personal protection services for clients.
• Demonstrated professionalism and quick decision-making skills during high-pressure situations, ensuring client safety at all times.

Patrols:

• Built strong relationships with clients, fostering trust and confidence in the ability to provide exceptional security services.
• Ensured timely response to incidents with efficient communication between team members and local authorities.
• Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
• Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.

• Assist and provide security for Doctors, Nurses and Staff while conducting medical procedures, checks, scans, bloods and other procedures
• Investigated suspicious activities and persons to maintain security of premises.
• Mental Health
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Reported suspicious activities and persons to law enforcement.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to emergency situations to assess and deflect issues.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Conducted regular patrols of key areas to spot and control security concerns.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Supervised team of 10 security personnel during shift.
• Responded swiftly to security incidents and effectively resolved security issues.
• Kept team compliant with security protocols and appearance standards.
• Recorded incident reports with detailed accounts of occurrences.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
• Developed and implemented strategies to prevent and respond to security incidents.
• Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.

Nightclubs:

• Prohibition Brisbane (6 Years)
• Twenty One
• Empire
• Beer Garden
• The Boat House
• Hollywoods

Position:

• Streamlined incident reporting processes, enabling faster resolution of issues and minimizing disruptions to business operations.
• Improved overall club atmosphere by ensuring the prompt removal of unruly or intoxicated individuals.
• Provided exceptional customer service, addressing patron concerns regarding safety and security while maintaining a welcoming environment.
• Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
• Maintained a secure environment by enforcing strict adherence to club policies and regulations.
• Collaborated with local law enforcement agencies, resulting in a safer nightlife experience for patrons.
• Conducted regular perimeter patrols to identify potential risks and maintain optimal venue security.
• Acted as a reliable liaison between club management and patrons, addressing concerns and disputes in a fair, professional manner.
• Provided valuable input on surveillance system upgrades, enhancing coverage of key areas within the club premises.
• Reduced incidents of theft by implementing effective surveillance techniques and rapid response to suspicious activity.
• Established strong working relationships with neighboring businesses, promoting collaboration on shared security initiatives for mutual benefit.
• Deescalated potential conflicts through tactful communication and proactive intervention strategies.
• Led training sessions for new hires, fostering a cohesive team dynamic among security personnel for more effective performance on duty.
• Facilitated timely emergency responses by maintaining clear communication channels with fellow security staff and management.
• Increased compliance with fire safety regulations by regularly inspecting emergency exits and equipment for proper functionality.
• Checked IDs and closely examined patrons' faces to verify age.
• Ejected unruly patrons from premises.
• Called police to report criminal acts.
• Used metal detectors or performed pat-downs and bag searches.
• Patrolled exterior and interior of premises.
• Enforced dress codes and refused objectionable attire.

• Supervised 5-7 employees and performance of tasks.
• Ensured compliance with federal, state, and local regulations governing correctional institutions by maintaining accurate records and documentation.
• Enhanced facility safety by conducting regular security audits and addressing potential risks.
• Cultivated a culture of transparency between administration and inmates through open dialogue channels like town hall meetings or suggestion boxes.
• Prioritized mental health support for both inmates and staff by partnering with local mental health providers to offer counselings services onsite.
• Implemented innovative security measures to reduce instances of contraband smuggling within the facility.
• Coordinated emergency response plans, ensuring swift actions in crisis situations to protect both inmates and staff members.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Managed daily operations, including inmate processing, housing assignments, food service delivery, medical care provision, and recreational activities scheduling.
• Fostered strong working relationships with external agencies, such as law enforcement, courts, and social services to facilitate successful offender reintegration into society.
• Handled inmate counts and searches for missing inmates.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Coordinated responses to emergency situations arising in different prison locations.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.