Paul Highgate
Doolandella,Australia
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish a good relationship with team members and customers/clients. Displayed sales quotas from fundraising events, reliable and driven with strong time management and the ability to prioritize what's important. Full availability to suit any roster required.
Overview
11
11
years of professional experience
Work History
Duty Manager
Coles Supermarket
07.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Store Manager
Typo
04.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Woolworths
06.2023 - 03.2024
- Exceptional interpersonal and people management skills
- Assist customers by providing information and resolving their complaints
- Answer customers' questions and provide information on procedures or policies where required
- Assist with duties in other areas of the store
- Manage team of 200 plus
- Run other departments when short staffed
Fresh Manager
Woolworths
02.2020 - 06.2023
- Managing five separate departments including; Meat, Bakery, Perishables, Deli and Seafood
- Maintaining stock loss as well as monthly stock take throughout each department
- Food safety (Daily tasks revolving around health approved areas)
- Payroll and Rostering (Kronos)
- Leading a team of 20+
- Duty manager - leading the store
- Achieving weekly and monthly KPI
Assistant Fresh Manager
Woolworths
09.2019 - 02.2020
- Co-Managing four separate departments including; Meat, Bakery, Perishables and Deli/Seafood
- Maintaining stock loss
Supervisor
Woolworths Group
04.2014 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Year 12 - Queensland Certificate of Education (QCE), Certificate I1 - Business studies, Certificate 11 - Volunteering studies, First Aid Certificate, Mental health Certificate, Food and Safety Certificate
Forest Lake State High School
12.2013
Skills
- Customer Service
- Relationship building
- Working collaboratively
- Organizational skills
- Teamwork
- Hard working and a fast learner
- Excel
- Word
Technologyskills
Proficient in Microsoft Office packages: Excel, Word
Timeline
Duty Manager
Coles Supermarket
07.2024 - Current
Store Manager
Typo
04.2024 - 07.2024
Assistant Store Manager
Woolworths
06.2023 - 03.2024
Fresh Manager
Woolworths
02.2020 - 06.2023
Assistant Fresh Manager
Woolworths
09.2019 - 02.2020
Supervisor
Woolworths Group
04.2014 - 09.2019
Year 12 - Queensland Certificate of Education (QCE), Certificate I1 - Business studies, Certificate 11 - Volunteering studies, First Aid Certificate, Mental health Certificate, Food and Safety Certificate
Forest Lake State High School
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