Paul Hockey-Smith

1. Establish strategic and tactical financial and operational plans for my assigned site.

2. Ensure site meets its financial, operational and people performance targets.

3. Sustainably grow sales and profit outcomes year on year.

4. Deliver customer and staff satisfaction expectations and performance outcomes.

5. Grow capability and skills of team members to ensure sustainable future.

6. Participate in and contribute to the financial and operational performance of their region.

7. Implement expected performance benchmarks for operational productivity.

8. Implement expected performance benchmarks for operational productivity for front-of-house staff.

9. Build customer retention.

10. Ensure that procedures for all critical tasks are in place, staff are trained and capable of performing tasks as outlined in the procedures.

11. Implement performance expectations for staff to follow and comply with manual guidelines.

12. Coach and develop site staff to solve operational performance problems and/or opportunities.

13. Develop annual, quarterly, and monthly strategic plans for their site.

14. Ongoing monitoring and performance assessment to ensure target attainment.

15. Day to day staff & customer management to balance demand with supply

16. Coach and develop staff on solving financial problems and opportunities.

1. High Volume ordering and procuring of goods.

2. Building and maintaining strategic relationships with suppliers.

3. Developing and implementing procurement strategies and aligning to the group's strategic objectives.

4. Ensuring value for money, maintaining pricing structure and system.

5. Benchmarking back to industry and internal gross margins.

6. Ensuring purchasing practices are adhered to at all stages of procurement process, inclusive of all facets of stock receipting and stock management.

7. Management of the back-office function within Mpower, ensuring till set up is fit for purpose and pricing of goods are accurate.

8. Maintaining all records needed for financial reporting purposes.

9. Placing stock orders and dealing with stock disputes as required.

10. Month end stock reporting and accounting.

11. Recording of Monthly stock take journals into the database.

12. Engaging with suppliers as required to ensure stock disputes are managed in a timely manner.

13. Maintain positive relationships with internal stakeholders and external service providers including colleagues, management team, affiliate clubs, community and suppliers.

• Staff trainer for customer service
• Managed a team of supervisors
• Implemented quality control and training
• Assisted with the rollout of new catering outlets.

• Responsible for opening/closing and running of the club
• Managed a large team
• Back of house duties included rostering and banking
• Assisted with major renovations at the venue.