Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Software Development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
During my training to become an Electronics Technician, I honed my skills in fault finding and assessing electrical problems. This experience led me to the Break-Fix service industry where I developed software in the 1990s that measured and monitored KPIs of my workers and my business, Budget TV and Video Repairs. With a deep understanding of electronics and mechanical machinery, I quickly excelled in the industry, establishing strong and long-lasting relationships with leading manufacturers of white and brown goods such as Sony, LG, Samsung, as well as worldwide extended warranty companies like Bright Side (Harvey Norman) and Domestic and General.
I quickly learned that Customer Service is paramount in running any successful business and found it a natural progression to focus on the complete customer experience.
My hobbies included four wheel driving which utilised my Mechanical Skills as I repaired and build my custom 200 Series Toyota Land Cruiser. This hobby introduced me to four wheel drive clubs where I explored a lot of Australia and formed life-long friendships.