Provide customer service, answering sales enquiries for 100+ customers daily in person and on the phone across 2 local bottle shops, Peninsula Hotel and Largs Pier
Upsell beer, wine, and spirit products to customers, maximising sales and enhancing the customer experience.
Sales Representative
Wurth Australia
Location
05.2022 - 05.2023
Travelled 5000Km+ monthly across rural areas in South Australia, selling metal automotive construction consumables, business to business
Acquired 4+ new clients monthly, meeting 100% of acquisition targets, consistently achieving a sales target of $25,000 per month
Added 40 new customers in total to the portfolio within the first 8 months
Managed a portfolio of 150 customers per month, ranging from individual companies to large corporations such as Coates Hire, maintaining strong relationships and ensuring customer satisfaction
Operated autonomously, planning, and executing own schedule to meet Key Performance Indicators (KPIs).
Dump Truck Operator
BIS Industries
Whyalla
04.2021 - 01.2022
Operated an articulated dump truck on a 6 on 6 off rotation, working 12-hour shifts on a X mine site
Carried out duties, ensuring safe and efficient operation of the dump truck and alignment to OH&S standards.
Sales Manager
Optus
Location
09.2020 - 04.2021
Opened retail shopfront and established policies and procedures for sales processes, ensuring efficient and effective operations
Met sales targets 100% of the time monthly
Provided coaching and guidance to a team of 3, implementing sales techniques and strategies to drive performance and achieve sales targets consistently
Demonstrated strong leadership skills, effectively motivating the team, and fostering a positive sales environment.
Brand Ambassador
Optus
07.2019 - 09.2020
Served as a brand ambassador, travelling to various locations, and setting up field days, including product placement, collateral, inflatables, and signage to sell Optus services to local communities
Actively sold product solutions at fairs and events, engaging with customers, and promoting brand awareness
Transitioned into a management role, overseeing a shopping center kiosk for 8 months based on outstanding performance in providing product information and exceeding sales Key Performance Indicators (KPIs)
Achieved exceptional results, leading to the expansion of the business with the opening of a physical store.
Sales Representative
Telstra
Whyalla
02.2015 - 07.2017
Provided customer service in a large, licensed Telstra retail store, handling high volumes of customer inquiries
Exceeded sales KPI’s within first 6 months and consistently surpassed all KPIs for 18 consecutive months
Received recognition for outstanding customer service, contributing to the store receiving a regional sales award
Demonstrated a strong commitment to delivering exceptional customer experiences and driving sales growth.