Paul Kelly
WATTLE PONDS,NSW
Summary
Dynamic Service Director with extensive experience at GE International Inc., excelling in strategic planning and team leadership. Proven track record in enhancing service delivery efficiency and reducing costs. Skilled in training and mentoring, fostering high-performing teams, and driving operational excellence through innovative solutions. Committed to achieving organizational goals and client satisfaction.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Service Director - Asia
ABB Australia
07.2018 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
Service Director - Asia
GE International Inc
07.2013 - 07.2018
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
- Provided leadership, guidance and support to staff members.
Project Engineering Team Manager
GE International Inc
05.2007 - 07.2013
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Senior Service Engineer
GE International Inc
01.1994 - 05.2007
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
- Visited customer locations to assess equipment functioning and develop repair plans.
Maintenance Superintendent
Riotinto
09.1989 - 12.1993
- Conducted root cause analysis on equipment failures, leading to proactive measures that prevented future incidents.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 120 employees.
Maintenance Electrician
Riotinto
02.1986 - 09.1989
- Conducted preventive maintenance on equipment.
- Installed new equipment and modified existing equipment.
- Reduced downtime by promptly troubleshooting and repairing electrical issues in industrial machinery.
- Conducted periodic assessments of maintenance tools and equipment, ensuring they were in proper working order to maximize workplace efficiency.
Electrical Fitter/Mechanic Apprentice
Queensland Electricity Generating Board
01.1982 - 12.1985
- Improved electrical system efficiency by maintaining and repairing electrical components and equipment.
- Collaborated with engineering teams to implement new electrical designs, optimizing equipment performance.
- Ensured high-quality workmanship through adherence to industry standards, codes, regulations, and specifications.
Education
Electrical Engineering
University of Southern Queensland
Toowoomba, QLD11-1989
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Sales support
- Service delivery
Certification
- Licensed Electrician in Qld, NSW, WA & Tasmania
Languages
French
Professional Working
Timeline
Service Director - Asia
ABB Australia
07.2018 - Current
Service Director - Asia
GE International Inc
07.2013 - 07.2018
Project Engineering Team Manager
GE International Inc
05.2007 - 07.2013
Senior Service Engineer
GE International Inc
01.1994 - 05.2007
Maintenance Superintendent
Riotinto
09.1989 - 12.1993
Maintenance Electrician
Riotinto
02.1986 - 09.1989
Electrical Fitter/Mechanic Apprentice
Queensland Electricity Generating Board
01.1982 - 12.1985
Electrical Engineering
University of Southern Queensland
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