Paul Kennedy
Rye,VIC
Summary
Accomplished leader with over 20 years at Lilydale Mitsubishi, driving award-winning dealership success. Expert in people management and business development, enhancing customer satisfaction and loyalty. Developed high-performing teams and strategic marketing initiatives, increasing market share. Recognized for fostering continuous improvement and achieving Mitsubishi's Distinguished Dealer award four times as well as numerous other awards for sales and service achievement and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Director / Dealer Principal
Lilydale Mitsubishi
11.2003 - 11.2025
- Led multi award winning Dealership for over 20 years. Awarded Distinguished Dealer Mitsubishi's top Dealership award 4four times over that period
- Set initiatives to enhance customer satisfaction and loyalty
- Oversaw sales operations, driving revenue growth through effective team management
- Implemented training programs to improve staff performance and operational efficiency
- Developed marketing strategies that increased brand visibility and market share
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
General Sales Manager / Dealer Principal
Lilydale Mitsubishi
10.2000 - 11.2003
- Led sales team to exceed monthly targets through strategic training and performance management.
- Conducted regular performance reviews, establishing actionable plans for continuous improvement within the team.
- Fostered relationships with key clients, enhancing customer loyalty and retention rates.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Numurkah High School
Numurkah, VICSkills
- People management
- Operations management
- Relationship building
- Verbal and written communication
- Decision-making
- Contract and vendor management
- Hiring and retention
- Business development
- Ability to listen
Timeline
Director / Dealer Principal
Lilydale Mitsubishi
11.2003 - 11.2025
General Sales Manager / Dealer Principal
Lilydale Mitsubishi
10.2000 - 11.2003
High School Diploma -
Numurkah High School