Paul Knight
Gold Coast,QLD
Summary
Experienced professional in the Racing Industry with a focus on customer engagement. Strong relationship-building and problem-solving capabilities have resulted in measurable increases in customer satisfaction. Committed to delivering exceptional service and fostering positive client relationships.
Overview
41
41
years of professional experience
Work History
Business Development Manager
Aquis Farm
Canungra, Queensland
07.2016 - 12.2025
- Developed strategic partnerships to enhance market presence and client relationships.
- Implemented customer feedback mechanisms to improve service delivery and satisfaction.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Established new customer accounts using negotiation and sales closing abilities.
- Developed and implemented strategies to increase sales and market share.
- Drafted proposals for prospects in response to their requests for information.
- Conducted research on industry trends, competitor activities, and customer needs in order to stay ahead of the competition.
- Collaborated with marketing team members to design promotional materials.
- Negotiated contracts with suppliers, partners, and customers.
- Implemented CRM strategies to improve customer engagement and retention.
- Cultivated strong professional relationships with key clients to drive long-term business development.
Committee Member
Thoroughbred Breeders Queensland Association
Queensland, Queensland
08.2018 - 12.2025
- Participated in strategic planning discussions for the thoroughbred breeding industry.
- Engaged with members to gather feedback on association initiatives and programs.
- Facilitated communication between breeders and the association's leadership team.
- Attended meetings, listened to presentations and discussed various topics with other committee members.
- Participated in educational sessions and workshops designed to increase knowledge of relevant topics.
Bloodstock Operations Manager
Magic Millions Sales
Bundall, Queensland
07.2014 - 06.2016
- Implemented process improvements to enhance operational efficiency and team productivity.
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments, including marketing, finance, and human resources, to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from sales reports to identify trends in sales and production metrics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Established effective relationships with vendors and purchasers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director
Federation of Bloodstock Agents Australia
Australia, Australia
01.2000 - 06.2016
- Ensured compliance with all relevant regulations, policies and procedures.
- Represented the organization at industry events, conferences, and public meetings.
- Monitored industry trends to identify opportunities for innovation.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
Bloodstock Manager
Magic Millions Sales
Bundall, Queensland
05.2000 - 06.2014
- Led team meetings to align project goals and priorities.
- Established effective relationships with vendors and purchasers.
- Coordinated cross-departmental collaborations to streamline processes.
- Oversaw compliance with company policies and industry regulations diligently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 12 employees, ensuring high productivity, and excellent customer service.
- Ensured compliance with industry regulations and company policies.
- Produced thorough, accurate and timely reports of project activities.
Bloodstock Consultant
Magic Millions Sales
Bundall, Queensland
05.1992 - 04.2000
- Coordinated logistics for auctions, including vendor and venue arrangements.
- Managed client relationships to enhance customer satisfaction and engagement.
- Analyzed market trends to advise clients on sale timing and pricing strategies.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Organized client meetings to provide project updates.
Bloodstock Officer
Elders Pastoral
Brisbane/Gold Coast, Queensland
01.1987 - 04.1992
- Compiled research and data to help complete pedigrees.
- Researched new technologies that could be used to improve processes.
- Conducted research into competitor offerings for improving the overall customer experience.
- Responsible for researching discrepancies, resolving issues, and preparing necessary adjustments.
- Conducted market research to identify trends in consumer behavior.
- Identified new and emerging vendors and purchasers for existing sales.
Messenger Services
Princess Alexander Hospital
Woolloongabba, Queensland
11.1986 - 01.1987
- Delivered medical documents efficiently throughout the hospital premises.
- Collected and transported lab specimens to designated departments.
- Assisted staff with mail sorting and distribution daily.
- Coordinated with team members to ensure timely service.
- Adhered to safety protocols while handling sensitive materials.
- Communicated effectively with hospital personnel regarding delivery needs.
- Supported emergency response efforts by delivering critical items promptly.
- Ensured timely distribution of incoming mail and parcels.
- Ensured that proper documentation was completed at each stop along the route.
Messenger Services
Princess Alexander Hospital
Woolloongabba, Queensland
11.1985 - 01.1986
- Delivered medical documents efficiently throughout the hospital premises.
- Collected and transported lab specimens to designated departments.
- Assisted staff with mail sorting and distribution daily.
- Coordinated with team members to ensure timely service.
- Adhered to safety protocols while handling sensitive materials.
- Communicated effectively with hospital personnel regarding delivery needs.
- Supported emergency response efforts by delivering critical items promptly.
- Ensured timely distribution of incoming mail and parcels.
- Ensured that proper documentation was completed at each stop along the route.
Messenger Services
Princess Alexander Hospital
Woolloongabba, Queensland
11.1984 - 01.1985
- Delivered medical documents efficiently throughout the hospital premises.
- Collected and transported lab specimens to designated departments.
- Assisted staff with mail sorting and distribution daily.
- Coordinated with team members to ensure timely service.
- Adhered to safety protocols while handling sensitive materials.
- Communicated effectively with hospital personnel regarding delivery needs.
- Supported emergency response efforts by delivering critical items promptly.
- Ensured timely distribution of incoming mail and parcels.
- Ensured that proper documentation was completed at each stop along the route.
Education
High School Diploma -
Ipswich Grammar School
Ipswich, QLD11-1986
Skills
- Passion for our Industry to thrive and survive
- Customer relationship management
- Market analysis
- Negotiation and proposal writing
- Problem solving
- Effective communication
- Relationship building
- Team collaboration
- Key decision making
References
References available upon request.
Timeline
Committee Member
Thoroughbred Breeders Queensland Association
08.2018 - 12.2025
Business Development Manager
Aquis Farm
07.2016 - 12.2025
Bloodstock Operations Manager
Magic Millions Sales
07.2014 - 06.2016
Bloodstock Manager
Magic Millions Sales
05.2000 - 06.2014
Director
Federation of Bloodstock Agents Australia
01.2000 - 06.2016
Bloodstock Consultant
Magic Millions Sales
05.1992 - 04.2000
Bloodstock Officer
Elders Pastoral
01.1987 - 04.1992
Messenger Services
Princess Alexander Hospital
11.1986 - 01.1987
Messenger Services
Princess Alexander Hospital
11.1985 - 01.1986
Messenger Services
Princess Alexander Hospital
11.1984 - 01.1985
High School Diploma -
Ipswich Grammar School