Paul Lauga

Starting out as a Sales Assistant, my initial intention at Haymes was to progress and test myself in a management position. I spent my first year accumulating product and industry knowledge. Once confident in my abilities, I pursued the Assistant Manager position at my home store. In this new role I was able to challenge myself with learning new systems and processes. Expanding my responsibilities to encompass invoicing, staff management and inventory management. Working on multiple sites has allowed me to apply my skillset with multiple teams and environments

• Monitored inventory through systemic evaluations of stock levels and subsequent ordering of products through suppliers. Facilitating communication with suppliers to secure any obscure and evolving customer requirements.
• Conducted the yearly stocktakes to ensure the accuracy of stock levels. Inputting stock figures into computer systems and reconciling any discrepancies.
• Assisted in the training of various staff members, navigating them through computer systems and proper customer engagement.
• Cultivated a positive work environment through regular staff engagement during meetings and throughout the work day. Encouraging an efficient team and independent work environment.
• Demonstrated exceptional customer service through empathetic and active communication. Resulting in proactively addressing customer concerns and queries.

As a Customer Service Representative, my primary directive was to provide professional, efficient customer service to the patrons. Additionally, to maintain the safety of staff and customers on site through proactive safety assessment and mitigation. Workspace was both independent and team based, with a focus on positive customer engagement and satisfaction.