Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Paul Lloyd

Canberra,ACT

Summary

Dynamic Retail Sales Consultant with a proven track record at Nulay Flooring xtra, excelling in customer engagement and satisfaction. Leveraged strong negotiation skills to upsell products, enhancing revenue while maintaining a friendly demeanor. Recognized for attention to detail and effective conflict resolution, ensuring a seamless shopping experience for all customers.

Overview

1
1
year of professional experience

Work History

Retail Sales Consultant

Nulay Flooring xtra
Fyshwick , Act
01.2024 - Current
  • Attended training sessions on new products and services to enhance knowledge.
  • Assisted customers in selecting merchandise tailored to individual preferences.
  • Maintained store cleanliness, including floors, windows, restrooms, and counters.
  • Processed payments accurately while managing cash drawers to meet financial targets.
  • Handled returns and exchanges according to established policies and procedures.
  • Performed daily opening and closing tasks, ensuring all equipment functioned properly.
  • Demonstrated exceptional customer service by addressing inquiries and complaints promptly.
  • Upsold add-on items such as warranties or extended service plans when appropriate.

Education

High School Diploma -

St Patricks College
Goulburn, NSW
01-1993

Skills

  • Retail operations management
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Time management
  • Customer engagement and satisfaction
  • Technical proficiency
  • Social media marketing
  • Sales problem-solving strategies
  • Payment processing
  • Customer welcoming and rapport building
  • Product merchandising and display
  • Instructional communication
  • Customer complaint handling
  • Negotiation skills
  • Verbal communication proficiency
  • Backroom organization and efficiency
  • Order processing and fulfillment
  • Shelf stocking and inventory management
  • Friendly demeanor and approachability
  • Visual merchandising expertise

Affiliations

  • Married with 3 children
  • Very sporty family, Rugby league, Golf, swimming, Dancing and Motor bike racing
  • Enjoying a small acre farm, with many animals to keep us busy & gardens to take care of

References

References available upon request.

Timeline

Retail Sales Consultant

Nulay Flooring xtra
01.2024 - Current

High School Diploma -

St Patricks College

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Paul Lloyd