Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mandy Lonergan

RIDGLEY,Australia

Summary

Highly skilled and experienced HR Project Officer and Payroll Officer with Department of Home Affairs, Services Australia, National Disability Insurance Agency and Department of Veterans Affairs. Reporting for Departmental efficiency by streamlining processes and reducing errors. Subject matter expert in Senior Executive staff processing, staff onboarding and positional movements, salary advancement and increases.

Overview

19
19
years of professional experience

Work History

HR Project Manager

HR Systems Department of Home Affairs
12.2024 - Current
  • Led cross-functional teams to implement HR initiatives aligned with organizational objectives.
  • Developed and executed strategic workforce planning to address talent gaps and enhance operational efficiency.
  • Oversaw performance management systems, driving continuous feedback mechanisms for employee development.
  • Collaborated with senior leadership on change management strategies, fostering alignment across departments during transitions.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Enhanced communication channels between departments through regular meetings, updates, and feedback sessions.
  • Improved training effectiveness by developing customised learning solutions tailored to individual needs.
  • Cultivated awareness of project management processes, tools and procedures.
  • Promoted a culture of continuous improvement through implementation of employee development programs.
  • Strengthened relationships with external partners such as recruitment agencies or benefit providers to leverage resources effectively.
  • Assisted in meeting compliance standards by conducting thorough audits of HR documentation.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated training programs for staff development, enhancing team capabilities and performance outcomes.

Payroll Officer

Services Australia
03.2021 - Current
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Managed payroll data entry and processing for Services Australia, National Disability Insurance Agency and Department of Veterans Affairs employees to comply with predetermined company guidelines.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Completed payroll accurately and timely to meet employee expectations.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Assisted with recruitment and onboarding of new employees.
  • Coordinated resolution of payroll discrepancies.

Customer Service Delivery

Services Australia
01.2020 - 03.2021

Processing of customer claims

Emergency relief claims

Adhering to KPI expectations

Processing of appeals


Debt and Compliance Officer

Department Of Human Services
09.2006 - 01.2020
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Created and maintained compliant work environment.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Assisted with development of compliance objectives and strategies.

Education

High School Diploma -

Marist Regional College
Burnie, TAS
11.1992

Skills

    Remuneration Tribunal implementation

    Agency Policy Adherence

    Accounts Payable and Accounts Receivable

    Pay Rate Changes and Increases

    Compliance Understanding

    Documentation Expertise

    Policy Changes

    Data Integrity

    Interpretation of policy and legislation

    Accurate Documentation

    Microsoft Excel

    Federal Regulations

    Statistical Analysis and Reporting

    Payroll Policies and Procedures

    HR Policies

Accomplishments

    Team Leader duties

  • Supervised team of 15 staff members.
  • Collaborated with team of Payroll Services Management in the development of Senior Executive staff pay levels and superannuation.

Timeline

HR Project Manager

HR Systems Department of Home Affairs
12.2024 - Current

Payroll Officer

Services Australia
03.2021 - Current

Customer Service Delivery

Services Australia
01.2020 - 03.2021

Debt and Compliance Officer

Department Of Human Services
09.2006 - 01.2020

High School Diploma -

Marist Regional College
Mandy Lonergan