Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Paul Macale

IT Services Officer
Mango Hill

Summary

Driven worker leveraging studies in IT Information Systems and Data Analysis and experience in IT Support and Networking from previous and current jobs. Offers strong interpersonal and task prioritization skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee, offering excellent communication and collaboration.

Overview

3
3
years of professional experience

Work History

IT Technical Officer

Gef Whitelock
04.2023 - Current
  • Assisted with multiple internal and external users that work under Sullivan Nicolaides Pathology (SNP) with variety of IT issues.
  • Work well alongside other technical officers, area managers, lab supervisors and other staff in identifying and resolving issues.
  • Provided IT support to non-technical internal and external users through desk side support services.
  • Maintaining and imaging PCs and laptops, as well as configuring and troubleshooting printers and scanners for continuous staff use.
  • Preparing and decommissioning hardware from user requests.
  • Deploying, updating and uninstalling software from user requests.
  • Managing and booking travel arrangements for hardware deliveries.
  • Performed stocktakes and stock checks on office supplies.
  • Managed network and system performance, conducting troubleshooting and maintenance.
  • Managed and monitored servers, site routers, UPS batteries and medical devices of various labs, collection centres, hospitals, etc.
  • Experienced in using Active Directories and other business-specific management tools. (VMware, Cherwell, Asana, Mattermost, Ericom PowerTerm, myTNT, etc.)
  • Providing reports of ongoing and resolved projects and providing updates to users on their issues.

IT Service Desk Analyst

Grayson Bot
12.2022 - 04.2023
  • Used the business's preferred ticketing system (Cherwell) to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various business units under Sonic IT (Sullivan Nicolaides Pathology (SNP), Douglas Hanly Moir (DHM), SKG Pathology (SKG), Sonic Health Plus (SHP), etc.)
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Configured hardware and granted system permissions to new employees.
  • Deployed software and configured settings of different business-specific applications.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.

Digitisation Assistant

Dragan Kocic
04.2022 - 08.2022
  • Assisted manager in all aspects of business operations.
  • Worked side-by-side with coworkers to check, organize and repair documents before they are digitized.
  • Helped with organizing and reviewing company records and updating where each set of records are currently being stored.
  • Proved successful working within tight-deadlines and fast-paced atmosphere of each mini-project that was given.
  • Worked to maintain outstanding attendance record, arriving to work ready to start immediately.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-to-day duties accurately and efficiently.

QUT Placement - Job Analyst

Ross Hadfield
07.2021 - 11.2021
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Worked along IS (Information System) and CS (Computer Science) students.
  • Created Mockups, low/mid/high fidelity prototype designs for the app.
  • Documented successes, errors and solutions during development and testing phase.
  • Applied various techniques to locate bugs and errors in applications for speedy issue resolution.
  • Learned and wrote code using the software XAML.


Education

High School Diploma -

Wavell State High School
Nov 2021
04.2001 -

Bachelor of Science - IT Information Systems

Queensland University of Technology-Gardens Point
Nov 2021
04.2001 -

Skills

  • Documentation and reporting

  • Team Building

  • Microsoft Office

  • Good Telephone Etiquette

  • Motivated Learner

  • Team Communication

  • Experience Cherwell

  • Experience in PowerTerm

  • Experience in Active Directory

  • Multitask

  • Data Analysis

  • Networking

Interests

Can play piano

Assisting at local Youth Group

References

  • Pete Caiga
    Doctor (General Practitioner)
    +61 410 344 439
  • Joy Roxas
    Investigative Accountant
    0404 836 767
  • Josh Pe Benito
    Principal Performance Advisor
    0499 657 497
  • Dragan Kocic
    TIMG Unit Coordinator
    +61 408 116 296
  • Grayson Bot
    Service Desk Manager
    0499 867 317
  • Gef Whitelock
    SNP Technical Officer Team Leader
    0433 021 699

Timeline

IT Technical Officer

Gef Whitelock
04.2023 - Current

IT Service Desk Analyst

Grayson Bot
12.2022 - 04.2023

Digitisation Assistant

Dragan Kocic
04.2022 - 08.2022

QUT Placement - Job Analyst

Ross Hadfield
07.2021 - 11.2021

High School Diploma -

Wavell State High School
04.2001 -

Bachelor of Science - IT Information Systems

Queensland University of Technology-Gardens Point
04.2001 -

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Paul MacaleIT Services Officer