Paul May
Senior Manager
Blackburn
Summary
Strategic and execution-focused senior leader with 20+ years in the superannuation and retirement sector. Extensive experience in risk and compliance management, including partnering with Line 2 risk functions on compliance planning, obligations monitoring, and breach assessments. Proven success in leading regulatory uplift programs, managing complex compliance frameworks, and translating regulatory expectations into member-focused strategies. Trusted advisor to Boards, Committees and senior stakeholders on compliance, product governance, and risk mitigation. Adept at leading cross-functional teams and embedding a proactive compliance culture that strengthens regulatory resilience and business performance.
Versatile Senior Manager specializing in APRA and ASIC regulated environments and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
Work History
Senior Manager, Superannuation
Betashares Ltd
Melbourne, Victoria
08.2024 - Current
- Led compliance and governance initiatives aligned to the Retirement Income Strategy, including implementation of an obligations register and responsible for responding to Line 2 compliance reviews and contributing to ongoing risk and control self-assessment (RCSA) reporting.
- Oversaw end-to-end regulatory compliance initiatives, collaborating with Line 1 teams and strengthening the risk culture.
- Maintained structured product backlog aligned with compliance priorities and retirement product governance.
- Acted as key liaison with risk, legal, and external advisers to ensure compliance with APRA and ASIC requirements.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Senior Manager, Superannuation
Bendigo and Adelaide Bank Ltd
Melbourne, Victoria
07.2018 - 08.2024
- Spearheaded a major remediation project, including detailed breach assessments, root cause analysis, and uplift of control frameworks.
- Owned compliance and regulatory obligations processes, supporting annual Board assessments and business planning metrics.
- Designed and implemented a product governance framework to meet evolving regulatory expectations, including APRA requirements.
- Actively engaged with Line 2 to co-develop compliance plans, respond to thematic reviews, and support risk maturity uplift programs.
- Led a team of 12, embedding a culture of regulatory accountability and enhancing overall member outcomes.
State Sales Manager (Vic)
Super Concepts Pty Ltd (AMP)
Melbourne, Victoria
11.2016 - 07.2018
- Delivered risk-conscious growth strategies for retirement and SMSF clients, increasing new firm acquisition monthly.
- Promoted thought leadership in compliance and governance at key industry events.
- Maintained high standards of conduct and aligned distribution with regulatory expectations.
- Increased sales revenue by developing and implementing strategic sales plans, targeting key accounts, and monitoring market trends.
Co-Founder & CFO
Novo Super Pty Ltd
07.2014 - 11.2016
- Developed governance and compliance protocols for a specialist SMSF business, now serving 400+ clients.
- Managed regulatory registration and internal compliance systems from inception.
- Grew the customer base through targeted outreach and networking events.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Head of SMSF
MLC (NAB)
Melbourne, Victoria
04.2012 - 12.2013
- Directed regulatory and governance programs across a $2B FUA client base.
- Managed cross-functional teams (technical, operations, data) to ensure risk, compliance, and service excellence.
- Delivered Board-level reporting and compliance updates tied to SMSF strategy.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
General Manager, SMSF
Super Concepts Pty Ltd (ING/ANZ)
Melbourne, Victoria
12.2001 - 04.2012
- Accountable for compliance, governance and strategy across a 60+ person national operation.
- Created a national Technical Services function focused on retirement legislation and compliance training and to mitigate risks related to client advice.
- Oversaw multiple transformation programs, including process reengineering and regulatory remediation.
- Reported regularly to Board and Executive teams on risk metrics and compliance programs.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
CPA Program -
CPA Australia
Melbourne, VICBachelor of Business - Accounting and Economics
Swinburne University
Melbourne, VICSkills
- Compliance Leadership
- Regulatory Transformation
- Line 1 & Line 2 Delivery
- Breach Assessment
- Product Governance
- Stakeholder Engagement
- Strategic Execution
- Member Outcome Focus
- Cross-functional Leadership
- Strategic planning
- Talent development
- Market analysis
- Reporting management
Additional Highlights
- Advanced to FCPA status (CPA Australia)
- Member of Accounting Body Centre of Excellence Committee
- Contributor to internal committees on health, wellbeing, and corporate responsibility
- Keen runner and community volunteer
Timeline
Senior Manager, Superannuation
Betashares Ltd
08.2024 - Current
Senior Manager, Superannuation
Bendigo and Adelaide Bank Ltd
07.2018 - 08.2024
State Sales Manager (Vic)
Super Concepts Pty Ltd (AMP)
11.2016 - 07.2018
Co-Founder & CFO
Novo Super Pty Ltd
07.2014 - 11.2016
Head of SMSF
MLC (NAB)
04.2012 - 12.2013
General Manager, SMSF
Super Concepts Pty Ltd (ING/ANZ)
12.2001 - 04.2012
CPA Program -
CPA Australia
Bachelor of Business - Accounting and Economics
Swinburne University
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