Paul McCluskey
Butler,WA
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage 18 years field experience in a new position with room for advancement.
Overview
20
20
years of professional experience
Work History
Customer Service Technical Specialist (Level 3)
TPG Telecom (iiNet)
10.2006 - 12.2023
- Advanced tech support for domain and hosting customers
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Assist clients with domain name registration and management
- Installation, configuration and support of website content management systems (WordPress, Joomla)
- Support for advanced Domain DNS configuration and troubleshooting
- Email hosting (iiNet Hosted Exchange) support, email client setup/support, troubleshooting email delivery issues
- Setup and support of iiNet Business Cloud Services for enterprise customers.
- Training and support for level 1 hosting staff
- Sales, billing, support of internet products including Internet, phone and VOIP services for business customers
- Learned and adapted quickly to new technology and software applications.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Call Center Representative
Stellar
02.2004 - 12.2005
- Responded proactively and positively to rapid change.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Skills
- Helpdesk support
- Performance Optimization
- Application support
- Process Automation
- Website Development
- Technical support knowledge
Hobbies and Interests
- Technology
- Gaming
- Movies
Timeline
Customer Service Technical Specialist (Level 3)
TPG Telecom (iiNet)
10.2006 - 12.2023
Call Center Representative
Stellar
02.2004 - 12.2005
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