Overview
Work History
Education
Skills
Referee's
Timeline
Generic

Paul Mcgillivray

Benalla

Overview

15
15
years of professional experience

Work History

Assistant Manager

Glenrowan Motel
10.2021 - Current
  • ISupervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Wentworth Central Motor Inn
01.2010 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

High School Diploma -

Bairnsdale High School
Bairnsdale, VIC
12.1987

Skills

  • ICustomer service
    Money handling
    Team leadIership
    Decision-making
    Problem-solving
    Time management
    Customer relations
    Team motivation
    Staff supervision
    Task delegation
    Goal setting
    Staff management
    Workload management
    Customer relationship management (CRM)
    Policy enforcement
    Cost control
    Business administration
    Negotiation
    Google drive
    Adaptability and flexibility
    Verbal and written communication
    Scheduling and planning
    Inventory management

Referee's

Alan McKenzie - Owner Operator at Mackenzie's Garage Curlwaa

0428502789


Rhonda Gatty - store assistant Target Wangaratta. 

0407213489


Timeline

Assistant Manager

Glenrowan Motel
10.2021 - Current

Assistant Manager

Wentworth Central Motor Inn
01.2010 - 10.2021

High School Diploma -

Bairnsdale High School

Similar Profiles

CREATE PROFILE
Paul Mcgillivray