Various Customer Relations Management
Paul McLoughlin
IT Education and Management
Bucketty,NSW
Summary
- Enthusiastic and experienced Department Head, Woodworker, Metalworker and Teacher with extensive experience in building a cohesive team. Dedicated to creating engaging curriculum for students and staff.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Academic Head of Department - Technology
St Brigid's Catholic College
Lake Munmorah, NSW
01.2017 - Current
- Leading Pedagogy and Wellbeing within house system
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands. - Building expertise in Inquiry based Learning
- Using data to inform teachers and parents on student progress
- Model high-level teaching knowledge and skills and work with colleagues to use current ICT such as Hapara, Google suit etc
- Building the cohesion and effectiveness in a team environment.
Implementing school-wide projects such as Student Portfolios, - Method 1 assessment reporting, Automated reporting systems
- Support the development of quality teaching and learning.
- Provided strategic leadership to support School-wide initiatives.
- Lead colleagues to develop learning and teaching programs using comprehensive knowledge of curriculum, assessment and reporting requirements.
- Exhibit exemplary practice and lead colleagues to plan, implement and review the learning and teaching programs to develop students' knowledge, understanding and skills.
- Organise assessment moderation activities that support consistent and comparable judgement of student learning.
- Demonstrate responsiveness in all communications with parents/carers about their children's learning and wellbeing and building on opportunities that engage parents/carers in the progress of their children's learning.
Academic Head of Department - Technology
Oakhill College
Sydney, NSW
01.2014 - 12.2016
- Working with Senior Management in the design and construction of $17M building
- Led Department through State Government Registration August 2016.
- Interview panel and selection of new staff members.
- Implemented a process for managing unsatisfactory performance.
- Taking the lead in managerial restructuring into defined roles.
- Successfully linking with State Government to use work samples as examples.
- Introduction and teaching new software to Staff.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Used a range of software to teach and communicate effectively. Including spreadsheets, databases and CRM.
Academic Head of Department - Technology
William Clarke College
Sydney, NSW
01.2013 - 12.2014
- Facilitated the coming together of a divergent group of individuals into a progressive team with clear goals.
- Led Department through State Government Registration August 2014.
- Made strategic purchases to make business more competitive.
- Led the improvement of WHS within all School buildings.
- Member of the Work Health and Safety Committee.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used a range of software to teach and communicate effectively. Including spreadsheets, databases and CRM.
- Resolved problems, improved operations and provided exceptional service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Teacher
Barker College
Sydney, NSW
01.2002 - 12.2012
- 25% achieved Band 6
- 60% achieved Band 5
- 15% achieved Band 4
- Brought Design department into compliance in Work Health and Safety for 2011 Board of Studies registration, this was successful.
- Presented workshop on “future classroom” 2011 staff conference Hunter Valley.
- Professionally developed colleagues from outside College in CAD software then rapid prototyped that schools Design and Technology HSC project.
- Developed Yr 10 Design and Technology course to be fully online using Moodle software, demonstrated this at staff conference in July 2011.
- Student displayed HSC project at “Timber and Working with Wood Show” 2011.
- Officer in charge of 60 students and 3 staff with Australian Army Cadets 2005-2009.
- Acceded as Senior Teacher Level 1 in 2007.
- Overnight boarding staff.
- Daytime boarding staff.
Installations and Maintenance Manager
CTI SOLUTIONS
Sydney, NSW
01.1999 - 12.2002
- Responsible for installing (Tennyson networks SOX PABX phone system), maintaining and training clients and managing staff.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Rolled out improved training programs for maintenance employees.
- Contributed to development, implementation and execution of maintenance programs.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Followed all company guidelines regarding safety procedures when out in field.
- Computerised office activities and maintained customer communications, including data and record tracking correspondences.
- Trained clients in the use of new phone system.
Classroom Teacher
South Sydney High School
Sydney, NSW
01.1996 - 12.1999
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system. (1998-9)
- Identified departmental needs and made suggestions regarding technical direction.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed system-wide operating system and software deployments.
- Taught 7 to Yr 12.
Education
Bachelor of Education - Education
01.1992 - 01.1995
Certificate IV - Information Technology
01.2021 - Current
Skills
Managing Resources
Leading People
Managing Contractors
Teaching Adults
Risk analysis and management
Budgeting and forecasting
Employee relations and conflict resolution
Expense reports
Software
Computer Aided Design
Graphic Design
Telecommunications
Google Suite
Spreadsheets
Microsoft Products
CAD
Accomplishments
- Supervised team of 18 staff members.
- Used Google algorithms to develop student achievement tracking spreadsheets.
- Used dashboard to display learning gain diagnostics.
- Managed a school based network and server.
- Diagnosed and solved technical issues with PABX.
Interests
Information Technology
Design
Playing music / singing
Playing soccer
Building / Renovation
Timeline
Upskilled - Certificate IV, Information Technology
01.2021 - Current
Academic Head of Department - Technology - St Brigid's Catholic College
01.2017 - Current
Academic Head of Department - Technology - Oakhill College
01.2014 - 12.2016
Academic Head of Department - Technology - William Clarke College
01.2013 - 12.2014
Teacher - Barker College
01.2002 - 12.2012
Installations and Maintenance Manager - CTI SOLUTIONS
01.1999 - 12.2002
Classroom Teacher - South Sydney High School
01.1996 - 12.1999
University Of Newcastle - Bachelor of Education, Education
01.1992 - 01.1995