Paul Miller

Trade Ledger is a loan origination and servicing platform. The projects are highly complex working with the client (typically a tier 1 bank) & integration partners such as Codat. Navigating discovery workshops, configuration & change requests, testing, delivery of key objectives, migration and roll out plans, whilst also providing key metrics and communications for business users and steering committee groups.

• Managed the successful implementation of corporate client projects with Tier 1 banks, ensuring timely delivery and alignment with business objectives
• Consulted on internal product and engineering practices, aiding in the prioritisation of the product roadmap
• Directed and coordinated the customer success team to optimise client outcomes and enhance service delivery
• Provided comprehensive sales cycle support through documented customer journeys and Statements of Work (SOWs)
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Mentored junior project managers and team members to enhance their skills and career growth.

This role gave me the opportunity to install best practices following Project Management frameworks. The team had such low esteem and high staff churn and therefore I brought visibility, success metrics, team collaboration, accountability and the chance to grow with a better work life balance being installed.

• Introduced agile scrum methodology, significantly improving team efficiency and project transparency
• Implemented engineering best practices to enhance visibility of workload and team capacity
• Introduced new practices and roles within the product delivery life cycle, boosting overall efficiency
• Prepared and presented progress and roadmap to the company on a monthly basis
• Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Improved team efficiency by implementing Agile and Scrum methodologies for project management.

Practifi is a wealth management CRM with projects predominantly focusing on migration and training. At any one time I would manage up to eight projects remaining the point of contact. Discovery, the mapping of data and training were the key streams all massively intertwined leading to dependency management.

• Developed structured practices and key project management governance to enhance project delivery
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
• Restructured team responsibilities to reduce key man dependency and increase project velocity
• Created content for client training and documentation to facilitate self-service and clarity in client interactions
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

• Reviewed and streamlined internal practices to improve service delivery
• Adjusted team roles to foster growth, autonomy, and operational efficiency
• Provided consulting on best practices for delivery teams and restructured client success processes

Alayacare is one of the worlds largest health care providers offering software to manage scheduling and health plans. I worked with our larger clients to implement, migrate data, and support change management solutions. Timelines and budgets were managed and reported back to customer and senior management of a regular basis.

• Managed and revitalized stalling projects for two of Australia's largest healthcare providers, ensuring projects were delivered under budget and on time
• Improved project planning and stakeholder management, resulting in more effective project outcomes
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Mentored junior project managers and team members to enhance their skills and career growth.

• Managed the CBA Payments Delivery project, overseeing the migration of payment systems from Bank West to CBA core platform
• Coordinated multiple stakeholders and created ongoing reporting and dependency tracking mechanisms
• Supported the final stages of the project as part of a short-term contract role

Form3 is a Payments API. Projects supported the customer becoming a member of the Faster Payments Scheme. These complex implementations covered many streams and external vendors whilst also managing audit with the likes of PWC.

• Developed a reusable implementation strategy for Faster Payments and Vocalink
• Led and supported a team managing direct and indirect memberships to the Faster Payments Scheme
• Created governance frameworks, project documentation, and internal/external training materials
• Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
• Leveraged industry best practices and emerging trends incorporating them into the company''s implementation methodologies.
• Delivered regular progress reports to senior leadership, highlighting achievements as well as areas needing attention or support.
• Provided post-implementation support, ensuring seamless transition into daily operations for clients.

• Managed the on-boarding of corporate clients across Cash & Liquidity Management products in the US and Europe
• Oversaw a portfolio of 25+ clients, handling day-to-day escalations and leading a team of four
• Worked with products including FPS, BACs via HSBC, SWIFT, SEPA & IBAN creation, multi-currency accounts, and cash collections via HSBC