Dynamic leader with proven expertise in warehouse and business operations management, notably at Page 5 Office National Pty Ltd. Excelled in streamlining processes, enhancing efficiency by automating tasks, and leading teams to exceed goals. Skilled in inventory management and fostering a safety-first culture. Achieved significant improvements in operational workflows and staff training, demonstrating exceptional problem-solving and leadership abilities.
With a hand on approach working with the team.
Overview
13
13
years of professional experience
Work History
Business Operations Manager
Legacy Solutions Group Pty Ltd
05.2023 - Current
Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Streamlined business processes by analysing current procedures and implementing necessary improvements.
Increased overall efficiency by automating repetitive tasks and optimising workflow.
Oversee day-to-day business operations within the Kempsey depot for the plant and operation of the recycling centre.
Ensured compliance with industry regulations by developing robust policies and procedures.
Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
Streamlined inventory management processes to reduce waste and increase profitability.
Oversee risk management efforts, identifying potential operational risks and implementing preventative measures to mitigate impact.
Led team meetings to foster clear communication and ensure alignment with company goals, resulting in improved team morale.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Warehouse Manager
Page 5 Office National
02.2012 - 04.2023
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Cleaned and maintained warehouse in compliance with WHS safety standards.
Maintained a safe work environment by enforcing strict adherence to WHS guidelines and company policies.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilisation, and optimise processes.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Increased warehouse efficiency by implementing new inventory management systems and procedures.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimising disruptions in supply chain operations.
Collaborated closely with sales department to address any issues related to product availability or shipment delays.
Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Optimised transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Coordinated driver dispatch to accomplish daily delivery requirements.