Paul Mulholland
Dandenong North,VIC
Summary
As an experienced professional, I specialize in leadership, education, dispute resolution, and entrepreneurship, with a solid background in compliance and risk management. Skilled in building stakeholder relationships and using advanced communication for dispute resolution and mentoring, I drive operational improvements and procedural consistency. My focus as a General Manager is on delivering exceptional customer experiences to encourage loyalty. I effectively manage resources, applying sales, planning, and communication skills to enhance operational efficiency, reduce costs, and contribute to company success through strategic decision-making and sound judgment.
Overview
16
16
years of professional experience
Work History
General Manager
Arose Corp Pty Ltd
06.2016 - Current
- Starting and operating 4 independent operations withing 3 different industries
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Established standard operating procedures that enhanced employee performance.
Customer Resolutions Centre Manager
United Energy
01.2010 - 10.2016
- Developed and managed a trade panel to support real time hazard management requirements
- Coordinating, mentoring, leading and educating consumers and stakeholders alike, as part of the Victorian Government ‘Advance Metering Infrastructure (AMI) Rollout'
- Managing and supporting over 260 staff (both directly and indirectly) across 6 different locations
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Relations Manager
Schmick Car Care Club
08.2008 - 01.2010
- Managing all office operations (stock ordering and trade invoicing)
- Managing a portfolio of up to 30 car dealerships
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
- Designed targeted campaigns to address specific pain points identified through customer surveys, leading to increased satisfaction levels among target demographics.
- Created and delivered customized training programs for staff, enhancing their skills in customer service and problem solving.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Graduate Certificate in Business Management
Swinburne University of Technology
Melbourne, VIC02.2025
Skills
- Customer Service
- Exceptional interpersonal communication
- Recruitment & Development
- Policy Development and Enforcement
- Operations Management
- P&L Management
- Quality Management
- Performance Evaluation and Monitoring
- Employee Relations
- Department Oversight
References
Appropriate references will be provided upon request.
Timeline
General Manager
Arose Corp Pty Ltd
06.2016 - Current
Customer Resolutions Centre Manager
United Energy
01.2010 - 10.2016
Customer Relations Manager
Schmick Car Care Club
08.2008 - 01.2010
Bachelor of Arts - Graduate Certificate in Business Management
Swinburne University of Technology
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