Summary
Overview
Work History
Education
Skills
Timeline
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Paul Myconos

Ballarat,VIC

Summary

Proven leader and efficient Assistant Manager at La Porchetta, adept in operations management and customer service. Excelled in staff supervision, fostering teamwork, and enhancing customer satisfaction through effective problem-solving. Demonstrated exceptional money handling and time management skills, significantly improving store performance and employee retention.

Overview

12
12
years of professional experience

Work History

Assistant Manager

La Porchetta
06.2012 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Fostered a positive work environment by developing strong working relationships with staff.
  • Balanced till daily. Monitored financial intake.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular stock inventory counts to address stock levels.
  • Mentored junior staff members offering guidance/support.
  • Scheduled staff shifts to ensure proper coverage during busy times.
  • Opened and closed location.
  • Maintained a calm, positive professional demeanor when addressing unhappy or angry customers, addressing problems head-on.
  • Trained staff in equipment maintenance.
  • Created staff schedules to ensure busy periods were covered.
  • Cultivated a positive rapport with fellow employees to promote employee retention.

Education

Hospitality

Goulburn Ovens Institute of TAFE
Benalla, VIC

Skills

  • Money Handling
  • Staff Supervision
  • Operations Management
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking abilities
  • Problem-Solving
  • Time Management

Timeline

Assistant Manager

La Porchetta
06.2012 - 07.2024

Hospitality

Goulburn Ovens Institute of TAFE

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Paul Myconos