Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Paul Pattra

Paul Pattra

Bronte,NSW

Summary

Professional Skills Extensive experience in Bank Branch management, small business management, purchase, sales and exceptional customer service. Personnel Supervision and training in all aspects of working environments. Excellent communication and negotiation skills at all levels. Proven planning, organisational, budgetary, prioritisation and autonomous decision-making skills. Proficient is Microsoft Office and People Soft Dependable VIP Suite & Corporate Box Attendant proficient in dusting and polishing, Hardworking individual with positive, energetic attitude and excellent time management skills. Committed to working independently and providing top quality service. Methodological Measurement Technician performs physical testing and quality control responsibilities to support proper instrument calibration. Demonstrates flexibility in job assignments and adapts well to change. Uses critical thinking skills to resolve area challenges and maintain safe environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Suite and Box Attendant

Merivale
09.2022 - Current
  • Ensuring VIP guest satisfaction
  • Communicate on different levels
  • Setting up tables and rooms
  • Organising food and beverage packages
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of Venue
  • Assisted customers in choosing seats, guiding and recommending options via seating map
  • Greeted bet 10 and150[ customers per day and determined best approach to provide optimal service

Vote Counter

Quay App., Obo The Australian Electoral Commission
03.2023 - 04.2023
  • Counting & Collating Votes
  • Working to strict timeframe
  • Time and asset management
  • Maintained stock and replenished workstation products.

Store Manager Clovelly

Chambers Cellars
11.2021 - 09.2022
  • RSA Training
  • Cash Handling
  • Roster Management
  • Complaints Handling
  • Up-selling
  • Customer Education
  • Reports Management
  • Stock Ordering
  • Inventory Management
  • Time and asset management
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Assistant Store Manager

BWS, Cellars
10.2019 - 11.2021
  • RSA training
  • Policy and procedural training
  • Cash Handling
  • Roster Management
  • Complaints Handling
  • Customer Education
  • Reports Management
  • Inventory Management
  • Stock Ordering
  • Time and asset management
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

National Sales Manager

Thirsty Wine Consultancy
06.2019 - 08.2019
  • Reporting on sales on a national and state level
  • Driving sales within Australian Airports
  • Preparing and submitting Competitor Reports
  • Interstate Visitations
  • Liaising with Travel Retail Management Teams
  • Out of Stock Reports
  • Event Organising
  • Dan Murphy's
  • Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
  • Left due to inception of COVID

S Team Leader

WH
12.2017 - 06.2019
  • Cash Handling
  • Improving Customer Experience
  • Wine and Spirit Tastings
  • Recommending Different Drink Types
  • Staff Training

Phone Sales Consultant

Careers Australia
08.2017 - 12.2017
  • Achieving and Exceeding Weekly Sales Targets
  • Complaints Management
  • Script Writing
  • Microsoft Office
  • Time Management
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Customer Liaison

Nespresso Boutique
08.2016 - 08.2017
  • Gaining Knowledge of Product
  • Upselling Products
  • Cash Handling
  • Improvising on Customer experiences Dan
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.

Customer Service/Sales

11.2014 - 08.2016
  • Ensuring that all product is on the floor/shelves
  • Cash Handling
  • Customer Liaison
  • Acting in accordance with RSA Certification
  • Making suggestions and recommending outcomes.

Replenishment Team

Woolworths Supermarkets
11.2013 - 11.2014
  • Filling Shelves
  • Customer Liaison
  • Car Park Management
  • Stock Control

Fone King
06.2013 - 11.2013
  • Sales
  • Cash Handling
  • Client Liaison
  • Customer Negotiation

Customer Service Specialist

Commonwealth Bank of Australia
06.2010 - 06.2013
  • Providing Clients with options as to how to better manage their accounts
  • Working to sales and service targets
  • Client and Internal Staff negotiation skills
  • Time management
  • Working to deadlines
  • Following up on staff work

Personal Lending Specialist

Commonwealth Bank of Australia
10.2009 - 06.2010
  • Liaising with client over the phone
  • Meeting and exceeding sales targets
  • Time management skills
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.

Telemarketer

Salmat – Salesforce
01.2009 - 10.2009
  • Cold Calling selling insurance products
  • Convincing people of a need for Risk Insurance Products
  • Time Management

Delivery Driver/Trainee manager

Pizza Hut Restaurants
01.2009 - 10.2009
  • Delivering Pizzas
  • Cash handling
  • Food Preparation
  • People management
  • Day – day Banking

Adult Educator and Inbound/Outbound Support Officer

COIN Financial Software
03.2008 - 12.2008
  • Telephone Based Software Navigational Support
  • Remote PC operation and Reprogramming
  • AMP Classroom Facilitation
  • Client Liaison
  • Telephone Sales
  • Software Accreditation
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Support Officer

Mortgage Choice
02.2007 - 03.2008
  • Providing Network Support
  • Mortgage Copy Checking and Feedback
  • Update Nationwide Mortgage Book in line with the Up-to-date rate changes
  • UAT for internal Online Application Programme
  • Facilitation of Level 1 Mortgage Lender training
  • Test Plan Creation for rate changes

Contact PLDC Officer/Branch Manager/ BDM

Intech/Telstra Credit Union
04.2006 - 01.2007
  • Assessing Mortgage, Personal Loan and Credit cards applications
  • Up-selling/Cross-selling Credit Union products and Services
  • Liaising with Solicitors, valuers and prospective Corporate Clients
  • Proactively Contributing to Team Meetings
  • Successfully Converting Personal Loan Applications to Mortgages
  • Strategised with sales team to prospect and qualify potential customers within assigned geographic territories.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Built relationships with colleagues to facilitate teamwork, cooperation and success.
  • Generated new business with marketing initiatives and strategic plans.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.

Education

Bachelor of Commerce -

S Team Leader ASIC Tier 2 Compliant RG 146 Future Now Business Management Certificate Team Management Principles Building an Effective Team Effective Sales Leadership Performance Feedback and Review WH&S -

Diploma of Business -

And Injury Absenteeism Customer Service Training Course Certificate IV in Workplace Training Responsible Service of Alcohol NSW Liquor Licence WSET Level 1 -

Captain Cook College
Sydney, NSW

Skills

  • Voter laws
  • Efficient Service
  • Special Requests
  • Counter cleaning and sanitation
  • Counter restocking
  • Registered NSW[ voter

Certification

  • Responsible Service of Alcohol & Approved Licensee - 2022 - 2027

Timeline

Vote Counter

Quay App., Obo The Australian Electoral Commission
03.2023 - 04.2023

Suite and Box Attendant

Merivale
09.2022 - Current

Store Manager Clovelly

Chambers Cellars
11.2021 - 09.2022

Assistant Store Manager

BWS, Cellars
10.2019 - 11.2021

National Sales Manager

Thirsty Wine Consultancy
06.2019 - 08.2019

S Team Leader

WH
12.2017 - 06.2019

Phone Sales Consultant

Careers Australia
08.2017 - 12.2017

Customer Liaison

Nespresso Boutique
08.2016 - 08.2017

Customer Service/Sales

11.2014 - 08.2016

Replenishment Team

Woolworths Supermarkets
11.2013 - 11.2014

Fone King
06.2013 - 11.2013

Customer Service Specialist

Commonwealth Bank of Australia
06.2010 - 06.2013

Personal Lending Specialist

Commonwealth Bank of Australia
10.2009 - 06.2010

Telemarketer

Salmat – Salesforce
01.2009 - 10.2009

Delivery Driver/Trainee manager

Pizza Hut Restaurants
01.2009 - 10.2009

Adult Educator and Inbound/Outbound Support Officer

COIN Financial Software
03.2008 - 12.2008

Support Officer

Mortgage Choice
02.2007 - 03.2008

Contact PLDC Officer/Branch Manager/ BDM

Intech/Telstra Credit Union
04.2006 - 01.2007

Bachelor of Commerce -

S Team Leader ASIC Tier 2 Compliant RG 146 Future Now Business Management Certificate Team Management Principles Building an Effective Team Effective Sales Leadership Performance Feedback and Review WH&S -

Diploma of Business -

And Injury Absenteeism Customer Service Training Course Certificate IV in Workplace Training Responsible Service of Alcohol NSW Liquor Licence WSET Level 1 -

Captain Cook College

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Paul Pattra