Paul Phosuphap
Summary
Passionate and a highly people orientated have been in business development for more than 13 years. Having the opportunity to own a business and benefited from understanding of building relationships capabilities with customers and businesses as they are the life force of the success of any business. Accomplished Operations Manager with a proven track record enhancing customer service and streamlining operations. Expert in team leadership and operations management, achieving significant improvements in staff performance and accountability. Skilled in building strong client relationships and the ability to problem solve looking at the post positive outcomes for the current and future situations.
Overview
16
16
years of professional experience
Work History
Operations Manager
Laundry Box
08.2022 - Current
- Provide exceptional customer service to patrons, information in regards to about their garments and possible solutions to questions being asked.
- Supervised operations staff and delegate tasks for employees.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Provide on-going training to staffs and identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service
Urban Salvage
02.2020 - Current
- Provide exceptional customer service for all patrons.
- Implement new techniques to organisation of timber to eliminate injuries and increase productivity.
- Problem solve and providing solutions to customers to help them achieve their desired outcomes.
Director / Business Solutions Manager
Guiding Force Pty Ltd
09.2013 - 06.2020
- Build successful business relationships through effective communication and negotiation.
- Create new accounts through building rapport and using exceptional communication skills.
- Implementing new ideas and not afraid of change as it is one thing that is out of our control.
Corporate Direct Manager
CLB Training And Development
05.2008 - 09.2012
- Successfully set up and manage an office in Brisbane, acquiring personnel and resources to achieve immediate success.
- Provide training, coaching and mentoring new team members in cold calls to businesses and gaining appointments.
- Use exceptional communication skills to build rapport with businesses.
- Lead by example by applying sales skills to successfully win businesses.
- Manage clients database and obtaining ne clients.
- Performance manage and support team members to meet and exceed KPI's
- Empower team members to take responsibility and be accountable to results.
Education
No Degree - Certificate IV Business Sales
CLB Training & Development
South Melbourne, Vic05.2009
Bachelor of Business Management - Tourism Management
La Trobe University
Bundoora12.2005
No Degree - Advanced Diploma of Business - Tourism Management
William Angliss Institute of TAFE
Melbourne, VIC06.2003
No Degree - Advanced Diploma of Business - International Trade
Royal Melbourne Institute of Tech
Melbourne, VIC12.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Development
- Client Relationships
- Business Development
- Customer relations specialist
- Sales background
Timeline
Operations Manager
Laundry Box
08.2022 - Current
Customer Service
Urban Salvage
02.2020 - Current
Director / Business Solutions Manager
Guiding Force Pty Ltd
09.2013 - 06.2020
Corporate Direct Manager
CLB Training And Development
05.2008 - 09.2012
No Degree - Certificate IV Business Sales
CLB Training & Development
Bachelor of Business Management - Tourism Management
La Trobe University
No Degree - Advanced Diploma of Business - Tourism Management
William Angliss Institute of TAFE
No Degree - Advanced Diploma of Business - International Trade
Royal Melbourne Institute of Tech
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