Paul Raven
Chittering,Australia
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Overview
33
33
years of professional experience
Work History
Owner operator
Houseproud Cleaning Morley
05.2015 - Current
- Company Overview: Cleaning company
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to quality and scheduling issues.
- Managed day-to-day business operations.
- Hiring and training of cleaning contractors
- Quality control
- Ensured sustainable growth
- After initial success, bought a second franchise: Houseproud Duncraig, to increase growth rate
- Successfully navigated the organisation through COVID regulations, supply shortages, training accreditations, contractor and customer reductions
- Top 10 franchise nationally
Key Account Manager, Corporate Sales
Lyreco Pty Ltd
06.2006 - 01.2015
- Company Overview: International office supplies company
- Developing and sustaining strong relationships with customers to ensure ongoing support
- Penetration into customer's companies
- Achieving sales and profit targets
- Show cost savings to Lyreco and customers
- Was successfully responsible for three quarters of West Australia’s corporate sales
- Top sales person nationally for several categories
- Consistent year on year growth in sales
- Mentor to new and colleagues
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Field Sales Representative
Lyreco Pty Ltd
06.2004 - 01.2005
- Company Overview: International office supplies company
- Growing the client base
- Developing and sustaining strong relationships with customers to ensure ongoing support
- Developed and presented educational pitches detailing practical and financial product benefits.
- Built diverse and consistent sales portfolio.
- Visited key customers repeatedly to promote retention and relationships.
- Optimising sales opportunities within the customer base
- Achieving sales and profit targets
- Show cost savings to Lyreco and customers
- Consistently achieved targets in a difficult transition period from National 1 to Lyreco, with changing sales areas, incomplete tools and management changes
Internal Sales Representative
National 1 Pty Ltd
04.2003 - 06.2004
- Company Overview: Office supplies company
- Growing the client base through cold calling
- Researched and identified possible new accounts for sales development.
- Developing and sustaining strong relationships with customers to ensure ongoing support
- Optimising sales opportunities within the customer base
- Achieving sales and profit targets
- Regularly winner of internal sales competitions
- Awarded Employee of the month in 2003
- Received price for New Business Growth in 2004
Managing Director
Bartercard Tauranga Ltd
10.1999 - 10.2001
- Company Overview: International business to business marketing company
- Optimising new business opportunities, customer satisfaction and loyalty within the Tauranga area
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Developing and sustaining strong relationships with key customers to ensure ongoing support
- Strategic management writing and adjusting yearly business plans, formulating and implementing the sales and marketing strategies to expand the client base through referrals and proactive approaches
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Operational management of sales, account managers, and reception staff
- Implemented systems and training in new software, presentation, customer service and persuasion
- Giving advice on credit facilities for customers
- Computer system controller for computer network and Virtual Private Network to Bartercard New Zealand Head office
- Bought franchise when it was just breaking even, after years of loss
- Made increasingly profit, and sold business at a profit, which made it possible for me to extensively travel Australia, and settle in Perth
- Organized a trade fair twice a year for over 65 stallholders
- Organized golf tournaments, sponsorship nights with the Chamber of Commerce, and regular meetings of a local business group
- Last year of ownership the brokerage was number 1 in membership growth percentage in the country
Executive Trade Co-ordinator
Bartercard New Zealand Ltd
07.1997 - 10.1999
- Optimising new business opportunities, customer satisfaction and loyalty within the client base in a fixed area
- Devising new ways to increase the clients turnover, profit, and market share
- Developing and sustaining strong relationships with key decision makers to ensure their ongoing support
- Sourcing prospective clients through referrals, canvassing, yellow pages and various business directories
- Introduction and training of new account managers
- In 1997 increased membership fee collection from 65% to 90%, a major indicator of customer satisfaction
- Won Top Sales Person Award in 1997 for highest sales nationally
- Aug 1998 - April 1999 Took on management of Whangarei branch
- Increased turnover by 300% in the first 3 months, and kept it on this higher level until I left
- Won awards for Most Improved Brokerage and Runner Up Brokerage
- April 1999 - Oct 1999 Management of Tauranga branch
- Successfully introduced new members, increased staff levels and turned loss making operation into a break even situation
Area Sales Co-ordinator
MAHEZ B.V
08.1992 - 06.1997
- Company Overview: Second largest printing supplier in The Netherlands, with brands like MAN Roland, Fuji film, Bótcher, Xerox, and Continental
- Internal sales of consumables in north, east and south of the Netherlands
- Leading a team of account managers, and a sales force
- Training, setting targets and solving problems with supply and distribution
- Planning of 4 product specialists to train clients in the use of products and solving problems
- Starting, implementing, analysing and reporting on commercial and strategic plans
- Customer price setting, and contract preparations
- Trade shows, supplier contacts and factory visits in Germany and The Netherlands
- Systems/work-flow control and improvements
- Was instrumental in increasing turnover for the Consumables Division from $32 million to $39 million a year, and more importantly improving the net profit
- Introduced electronic pre-press into the division, which would turn out to be the major driving force for the company in the future
- Integrated two divisions into one, and lead and restructured the Customer Service Department
Education
Bachelor of Commerce - International Marketing
Hogere Economische School
Amsterdam10.1990
Skills
- Sales
- Marketing expertise
- Operations management
- Relationship management
- Staff Management
- Event Organization
- Computer Skills
- Analytical Skills
- Adaptability
- Sales negotiation
- Documentation and reporting
- Staff training and development
- Problem Solving
- Conflict Resolution
- Team Motivation
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
German
Professional Working
Timeline
Owner operator
Houseproud Cleaning Morley
05.2015 - Current
Key Account Manager, Corporate Sales
Lyreco Pty Ltd
06.2006 - 01.2015
Field Sales Representative
Lyreco Pty Ltd
06.2004 - 01.2005
Internal Sales Representative
National 1 Pty Ltd
04.2003 - 06.2004
Managing Director
Bartercard Tauranga Ltd
10.1999 - 10.2001
Executive Trade Co-ordinator
Bartercard New Zealand Ltd
07.1997 - 10.1999
Area Sales Co-ordinator
MAHEZ B.V
08.1992 - 06.1997
Bachelor of Commerce - International Marketing
Hogere Economische School
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