Paul Reynolds
Head of Operations
Como,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Head of Operations - Senior Manager
Sydney Uni Sport
04.2018 - Current
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Reduced operational costs through effective budget management and cost-saving strategies.
Facilities Manager
Sydney Uni Sport
01.2013 - 04.2018
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
Centre Manager
Sydney Uni Sport
04.2008 - 01.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Post Graduate Degree in Commerce - Project Management
University of Sydney
Sydney, NSWSkills
- Safety Management
- Organisational Development
- Business Analysis
- Workforce Planning
- Operational Excellence
- Team Leadership
- Vendor Management
- Budget Management
Timeline
Head of Operations - Senior Manager
Sydney Uni Sport
04.2018 - Current
Facilities Manager
Sydney Uni Sport
01.2013 - 04.2018
Centre Manager
Sydney Uni Sport
04.2008 - 01.2013
Post Graduate Degree in Commerce - Project Management
University of Sydney
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