Jane Ryan
Altona,Victoria
Summary
To seek and maintain a position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Dedicated Public Servant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
EL1 Business Strategy Manager
Australian Taxation Office
Melbourne
07.2016 - Current
- Effectively lead the creation and development by working in partnership with relevant stakeholders on tax performance web content for publication in line with the Annual Report on a yearly basis
- Effectively manage and co-ordinate the contracts and payments with external consultants
- Effectively lead the creation and development of ministerial submissions and liaisons with treasury
Positon EL1 Business Analyst
Australian Taxation Office, Box Hill
Melbourne
01.2015 - 07.2016
- Effectively lead manage, direct and engage teams in multiple sites across operations in skill identification to ensure appropriate service standards are maintained through management of telephony skills
- Work in partnership with enabling the Business Support Network to roll out telephony functionality across their sites to enhance their service and productively levels through training and appropriate skill identification across the service window.
Business Leader
Australian Taxation Office, Box Hill, ABR
Melbourne
02.2013 - 05.2014
- Effectively lead manage, direct and engage teams in operations projects such as the ABR Review strategy
- Work in partnership with enabling areas such as product and the Business Support Network to enhance our productivity by looking for greater efficiencies that can be achieved.
- Built strong relationships with customers through positive attitude and attentive response.
EL1 Project Officer, Network
Australian Taxation Office
Melbourne
08.2012 - 02.2013
- Develop and lead key projects aimed at providing business delivery with greater efficiencies to process work.
EL1 Business Leader
Australian Taxation Office, Upper Mount Gravatt Office
Brisbane
03.2009 - 07.2011
- Effectively lead, manage, direct and engage teams in operational projects such as;
- 2009 Natural Disaster Response group
- Tax Bonus Payment
- Pre and Post implementation strategies for deployment into ICP
- Recruitment of a Casual workforce
- Tennis Australia Rapid Response working party
- Produced new and innovative ways of addressing volumes through formulating a report for the Exec identifying trends and emerging issues at a national level, and translated this to staff at a local level
- Gained the respect of my colleagues and senior management group and seen as a go to person
- Assisted with the readiness for deployment by looking and analysing business impacts of defects in ICP and providing volumes and FTE costing
- Identified key staff whom had the desire to further their development to the leadership level, provided them with opportunities which have harnessed their skills and desires and continually worked with them to increase their skills
- Built strong and productive working relationships with key stakeholders to ensure we are meeting the needs of all parties with the client at the forefront of our actions and endeavours.
Australian Taxation Office, Upper Mount Gravatt Office
Brisbane
10.2006 - 02.2009
APS 6 Team Leader
Australian Taxation Office, Riverside Office
Brisbane
04.2005 - 10.2006
APS 6 Secretary
Australian Taxation Office
Melbourne
04.2004 - 04.2005
APS6 Team Leader
Superannuation Call, Australian Taxation Office, Moonee
Melbourne
03.2004 - 04.2004
APS5 Technical Support Officer
Small
APS4 Coach
Australian Taxation Office
Melbourne
11.2003 - 03.2004
4 Specialist/Coach
Australian Taxation Office
Melbourne
07.2002 - 11.2003
APS6 Technical Coach
Australian Taxation Office
Melbourne
03.2003 - 04.2003
APS3 Customer Service Representative
Australian Taxation Office
Melbourne
08.2000 - 07.2002
Education
On Site Training -
Australian Taxation Office
Bachelor of Taxation -
University of NSW
2005
Office Administration Certificate - undefined
Council of Adult Education
1999
Bachelor of Education Commerce - Business
Deakin University
1998
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Leadership
- Organization and Time Management
- Administration and Reporting
- Digital Content Development
- Document and File Management
Timeline
EL1 Business Strategy Manager
Australian Taxation Office
07.2016 - Current
Positon EL1 Business Analyst
Australian Taxation Office, Box Hill
01.2015 - 07.2016
Business Leader
Australian Taxation Office, Box Hill, ABR
02.2013 - 05.2014
EL1 Project Officer, Network
Australian Taxation Office
08.2012 - 02.2013
EL1 Business Leader
Australian Taxation Office, Upper Mount Gravatt Office
03.2009 - 07.2011
Australian Taxation Office, Upper Mount Gravatt Office
10.2006 - 02.2009
APS 6 Team Leader
Australian Taxation Office, Riverside Office
04.2005 - 10.2006
APS 6 Secretary
Australian Taxation Office
04.2004 - 04.2005
APS6 Team Leader
Superannuation Call, Australian Taxation Office, Moonee
03.2004 - 04.2004
APS4 Coach
Australian Taxation Office
11.2003 - 03.2004
APS6 Technical Coach
Australian Taxation Office
03.2003 - 04.2003
4 Specialist/Coach
Australian Taxation Office
07.2002 - 11.2003
APS3 Customer Service Representative
Australian Taxation Office
08.2000 - 07.2002
APS5 Technical Support Officer
Small
On Site Training -
Australian Taxation Office
Bachelor of Taxation -
University of NSW
Office Administration Certificate - undefined
Council of Adult Education
Bachelor of Education Commerce - Business
Deakin University
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