Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Paul Ring

Brisbane,QLD

Summary

Experienced revenue management professional with over 20 years of experience in the hospitality industry. Excellent reputation for solving business problems to improve overall revenue performance through analysis, collaboration and innovative practices. A passionate and loyal leader committed to positively impacting workplace environments whilst maximising productivity and profitability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director of Revenue Management

Minor Hotels
01.2020 - Current
  • Accountable for achieving overall group topline revenue across all Minor ANZ hotels
  • Analyse market trends and develop strategies to ensure maximum profitability is achieved
  • Coach and mentor the revenue management team ensuring high performance and succession planning
  • Ensure optimum market performance is achieved through market analysis and revenue initiatives
  • Development and implementation of processes to support the overall RM function
  • Preparation and submission of annual budgets
  • Oversee optimisation of online channels ensuring revenue is maximised through strong visibility and strategic pricing processes
  • Drive direct revenue strategy for the business
  • Ensure forecast accuracy with error margin of no greater than 5% is achieved for all hotels
  • Collaborate with key stakeholders and provide business insights to ensure maximum profitability
  • Act in capacity of Group Director of Revenue as required

Area Director of Revenue

Minor Hotels
11.2017 - 01.2020
  • Accountable for revenue performance of 39 hotels across the Minor ANZ hotel network
  • Direct revenue management of 11 Brisbane CBD hotels with combined revenue of approx $67M
  • Oversee and implement revenue strategies to achieve annual budgeted targets
  • Prepare and submit monthly business forecast ensuring forecast accuracy within a 5% margin
  • Ensure Hotels grow market share using either a RevPAR or occupancy strategy in line with company strategies
  • Analyse business trends and provide insight to stakeholders on performance and areas of opportunity
  • Attend quarterly review meetings with the Executive Team to provide updates on performance and strategic direction to deliver on budgeted targets
  • Prepare annual budgets for 39 hotels Pre-opening of new hotels in accordance with Minor Hotels ANZ brand standards
  • Coach and mentor five revenue management team members and cultivate a high performing culture across the team
  • Act in the capacity of Group Director of RM as required

Revenue Manager

Minor Hotels
08.2012 - 10.2017
  • Responsible for revenue performance of 39 hotels across the Minor ANZ hotel network
  • Liaise with GM's daily on business trends and establish and implement revenue strategies to achieve monthly and annual budgeted targets
  • Grow market share of each hotel through effective strategies and monitor performance through STR benchmark reporting
  • Coach and Mentor the RM team for succession planning and career progression opportunities
  • Creation of annual budgets in conjunction with key stakeholders (Regional GM's, Sales, Digital and Marketing)
  • Attend quarterly review meetings to update senior management on performance and strategies to achieve monthly and annual budgeted targets
  • Optimise performance across online channels and grow production of brand.com
  • Accountable for the reservation call centre function

Executive Hotel Manager

Minor Hotels
08.2009 - 08.2012
  • Executive Hotel Manager for 13 QLD based hotels across the Minor Hotels AUS and NZ network in both CBD and leisure destinations
  • Overall accountability for ensuring hotels achieve annual EBITDA targets
  • Work with Hotel Manager's to grow inventory pool to maximise profitability for the company
  • Liaise with key commercial departments to ensure strategies were in place for hotels to achieve top line revenue targets
  • Work with Hotel Managers to improve the overall guest experience
  • Develop Hotel Management team to become experts in their hotels and provide training on P&L interpretation and troubleshooting
  • Ensure relationships with the Hotel Managers and the Bodies Corporate are maintained in a positive manner and all duties under caretaking and letting agreements were adhered to

Hotel Manager

Minor Hotels
10.2005 - 07.2009
  • Various Hotel Manager roles across Brisbane CBD ranging from properties with an inventory level of 50 rooms through to larger hotels with 300 rooms under management
  • Ensure monthly and annual hotel EBITDA budgeted targets were achieved
  • Accountable for day to day operations of the hotel, including ensuring the product is presented to a 4.5* standard whilst providing a 5* guest experience
  • P&L analysis ensuring expenses are controlled and profit maximised
  • Liaise with the owners of individual apartments to procure additional inventory into the hotel letting pools
  • Act in the capacity of building manager liaising with the body corporate and committee ensuring all duties as listed in the caretaking and letting agreements were fulfilled
  • Ensure hotel account trading terms were adhered to maximising cash flow for the company
  • Lead and develop the front office team to provide career opportunities and succession planning for the organisation

Guest Service Agent

Minor Hotels
04.2005 - 09.2005
  • Greeted guests upon arrival and offered assistance
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Assisted guests with check-ins, account inquiries and any additional services needed
  • Answered guest inquiries and provided information regarding hotel services and amenities
  • Provided guest assistance, including recommendations for tourist attractions
  • Maintained consistent positive customer feedback
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Assistant Hotel Manager

The Central Group
04.2001 - 03.2005
  • Oversee Front Office operations including the reservation function of the hotel
  • Manage all group bookings ensuring a seamless experience from point of reservation to guest departure
  • Direct accountability for 1 F&B outlet and 2 x conference facilities
  • Promote a superior guest experience by addressing guest concerns, displaying empathy and resolving problems swiftly Analyse P&L statements monthly and ensure expenses are controlled and profitability of the hotel is maximised Lead and develop the front office team to maximise potential, provide career opportunities and develop a high performing culture

Education

Diploma - Hotel Management: Hospitality

Southbank Institute of TAFE

Skills

  • Strong knowledge of the discipline of Revenue Management
  • CRME Qualification
  • Superior Analytical and Problem Solving Skills
  • Proficient in various PMS systems, Tableau/PBI, Microsoft Dynamics & Microsoft Excel
  • Excellent written and verbal communication skills
  • Forecast proficiency
  • Profitability and revenue generation
  • Innovative and strategic leader

Accomplishments

Spirit of Minor award winner 2017

Finalist Manager of the Year 2022 & 2015

Certification

Certified Revenue Management Executive (CRME)

Timeline

Director of Revenue Management

Minor Hotels
01.2020 - Current

Area Director of Revenue

Minor Hotels
11.2017 - 01.2020

Revenue Manager

Minor Hotels
08.2012 - 10.2017

Executive Hotel Manager

Minor Hotels
08.2009 - 08.2012

Hotel Manager

Minor Hotels
10.2005 - 07.2009

Guest Service Agent

Minor Hotels
04.2005 - 09.2005

Assistant Hotel Manager

The Central Group
04.2001 - 03.2005

Diploma - Hotel Management: Hospitality

Southbank Institute of TAFE

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Paul Ring