Paul Sandner
Brisbane
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Credit Corp Group
11.2023 - Current
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Accepted within the company's training initial progression program (Jump Program).
Regional Sales Manager
Talkscoop/Call-a-cooler
07.2022 - Current
- Coached sales associates in product specifications and selling techniques, resulting in significant increase in customer satisfaction ratings.
- Implemented consultative selling skills to identify opportunities, overcome objections, and close sales.
- Business-to-business and business-to-consumer sales roles
- Streamlined territory growth strategies and customer retention programs.
- First quarter of 2023 was the highest performing Regional Sales Manager within Australia for customer growth and retention
Business Owner
Pinnacle Performance Personal Training
04.2018 - 06.2022
- Business owner and manager - established a health & fitness business achieving 6 figure income within the first full financial year of operating.
- Engaged with customers to build rapport and loyalty.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Controlled costs and optimized spending via restructuring of budgets, capital assets, inventory purchasing and technology upgrades.
- Set realistic budgets based on costs and fees for successfully operating business.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
William Ross State High School
Annandale, QLD12.2001
Skills
- Relationship building
- Teamwork and Collaboration
- Staff Coaching
- Goal-oriented mindset
- Patience and Persistence
- Problem-Solving
- Work Planning and Prioritization
Certification
- Sales and Marketing Training, Game Changers Functional Training Institute - 2020
- Social Media Lead Generation Training, Your Social Voice - 2020, 2021
- Certified Neuro-linguistic Programming, American Board of NLP - 2021
Timeline
Customer Relationship Manager
Credit Corp Group
11.2023 - Current
Regional Sales Manager
Talkscoop/Call-a-cooler
07.2022 - Current
Business Owner
Pinnacle Performance Personal Training
04.2018 - 06.2022
High School Diploma -
William Ross State High School