Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Paul Singh

Plumpton

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver, independent decision making, team building and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated Transport and Logistics Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver with experience in single handling two yards (Hoxton Park and Smithfield during Covid breakdown) dedicated to streamlining operations to decrease costs and promote organizational efficiency. Also,assisted in TIMS and transition amalgamation during (South Granville,Bankstown,Macquarie Fields,Bradbury and Smeaton Grange late 2023).

Which brought extra skill set to accomplish the targets in very tight deadline.In addition also liased with Fleet management for registration transfer from previous Operators to Transit Systems. Moving forward never failed any KPI's during the transition and

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Demonstrated Operational expertise in reducing claims and liaising with staff for appropriate support. Proactive and meticulous Relief Operations Manager with over 8 years of experience in the Transport and Logistics industry.

Excellent relationship skills with Internal and External Regulators (i.e EML, Rehab and IMMEX,Contracts,TMC and Transport for NSW).In order to swiftly progress the claims and closure to meet the deadlines.

Also,expertise knowledge in TIMS (created rosters,leave ballance,staffing levels in transition with Region 3 expansion and Region 2) as temp-position was offered to assist in Transition.

Overview

18
18
years of professional experience

Work History

Payroll Manager

Woolworths Ltd
07.2006 - 12.2011
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Responsible for handling Safe counts, petty cash on invoices
  • Managing Banking Reconciliation, journal entries
  • Responsible for wage costing, budgeting and payroll entries
  • Discovered variance in the checkouts and comparing end of the day balance sheet for the store.
  • Provided subject matter expertise to management and employees regarding payroll issues.
  • Performed calculations in payroll categories such as overtime, vacation and sick hours.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance.
  • Highly competent in using Retalix and Kronos.

Department Manager

Woolworths Ltd
01.2012 - 05.2015
  • Trained staff on operating procedures and company services.
  • Identified individual development needs with appropriate training.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Recorded and filed employee benefit, salary and annual evaluation information.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Entered numerical data into databases in a timely and accurate manner.
  • Interviewed job candidates and made staffing decisions.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.

Relief Operations Manager and Depot Supervisor

Transit Systems
07.2015 - Current
  • Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss.
  • Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
  • Researched new tools and developed new SOPs to continue growth.
  • Initiated new program tracking and compliance with existing SOPs.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Coached, developed and trained current team members to reach business metrics.
  • Managed staff hiring, training, and supervision.
  • Cultivated professional working relationships with peers and supervisors.
  • Coordinated project workflows for departments.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Coordinated schedules and reviewed work performance for staff.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
  • Reduced average contract expenses through shift coverage with drivers.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff hiring, training and supervision.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Education

Bachelor of Law - Corporate Law

Swinburne University of Technology
Melbourne, VIC
03.2026

Certificate IV - Business Management

Certificate IV in Entrepreneurship And New Busines
TAFE
12.2023

Certificate of Taxation Law - Taxation

H & R Block Taxation
Campsie
04.2011

Masters in Accounting - Accounting and Financial Management

UNSW
Sydney, NSW
03.2009

Skills

  • Strong communication skills
  • Reporting expert with Transport for NSW and State Authorities
  • Negotiating skills
  • Customer service-oriented with ability to deal with difficult customers in professional manner
  • Effective time management skills and ability to finish given task within stipulated time
  • Getting cost per hour of individual department and store forecast budgeting
  • Experience in Kronos,Hastus,TIMS,Safeconnect,Ptips
  • Negotiation expert
  • Effective problem solver
  • Exceptional interpersonal communication
  • Customer-focused
  • Providing exceptional customer service as I would wish to be treated if tables were turned
  • Works well under pressure both as team player and autonomous
  • Report analysis
  • Advanced Excel spreadsheet functions
  • Contract Development and Management
  • Financial Management
  • Financial Statements Expertise
  • Financial Data Analyzation
  • Monthly Reconciliations
  • Billing Dispute Resolution
  • Reading Comprehension
  • Experience in Trapeze,Attache
  • Evidence Collection
  • Negotiate Settlements
  • Time Management
  • Litigation Documents
  • Business Analysis
  • Negotiation and Conflict Resolution
  • Performance Tracking and Evaluations
  • Communications Strategies

Affiliations

  • Len Kidd
  • Ex-Managing Director,Transit Systems,NSW
  • 0418 445 033
  • Jamie Sinclair
  • Ex-Managing Director,Transit Systems,NSW
  • 0412 056 807

Timeline

Relief Operations Manager and Depot Supervisor

Transit Systems
07.2015 - Current

Department Manager

Woolworths Ltd
01.2012 - 05.2015

Payroll Manager

Woolworths Ltd
07.2006 - 12.2011

Bachelor of Law - Corporate Law

Swinburne University of Technology

Certificate IV - Business Management

Certificate IV in Entrepreneurship And New Busines

Certificate of Taxation Law - Taxation

H & R Block Taxation

Masters in Accounting - Accounting and Financial Management

UNSW

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