Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Smith

Coffs Harbour,NSW

Summary

Motivated job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.customer service and time management abilites. Seeking

Overview

41
41
years of professional experience

Work History

Support Worker

MMMMM
Grafton
01.2022 - Current
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Assisted clients with personal care, such as showering and dressing.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Owner/Manager

Ask Smithy Mowing and Handyman Service
Grafton
01.2016 - 01.2022

Sales and Office Manager

Solar Daily Pty Ltd
Grafton
01.2015 - 01.2016

Owner and Office Manager

Smith's Auto Performance
Grafton
01.1983 - 01.2015

Business Owner

ATP North Coast
Grafton
01.1983 - 01.2006
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Negotiated contracts with vendors for supplies and services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified and recruited staff members, including managers and sales personnel.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Interviewed, trained and supervised employees.
  • Formed and sustained strategic relationships with clients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Cert III Disability

Ggg
Online Study
12-2023

High School Diploma -

Grafton

Skills

  • Strong, effective interpersonal and communication skills
  • Excellent phone manner
  • Conflict resolution with staff and public
  • Leadership and management skills
  • Able to work autonomously or collaborate as part of a team
  • Task oriented
  • Ability to meet targets

Timeline

Support Worker

MMMMM
01.2022 - Current

Owner/Manager

Ask Smithy Mowing and Handyman Service
01.2016 - 01.2022

Sales and Office Manager

Solar Daily Pty Ltd
01.2015 - 01.2016

Owner and Office Manager

Smith's Auto Performance
01.1983 - 01.2015

Business Owner

ATP North Coast
01.1983 - 01.2006

Cert III Disability

Ggg

High School Diploma -

Grafton

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Paul Smith