Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Sullivan

Chermside,QLD

Summary

Proven Nurse and support worker with extensive experience at Programmed Health Professionals, adept in care planning and compassionate care. Demonstrated ability to improve client satisfaction through effective treatment planning and emotional intelligence. Skilled in clinical documentation and client management, ensuring high-quality care and confidentiality. Achieved notable outcomes in palliative care and mental health support, enhancing family and client relations. Dedicated and compassionate with progressive career history in direct care care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult clients and high-stress situations. Consistently developing strong relationships with clients and families through empathetic communication, respectful attitude and excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level counsellor position. Ready to help team achieve organisational goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
6
6
years of post-secondary education

Work History

Nurse

Programmed Health Professionals
07.2000 - Current
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards..
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
  • Protected confidentiality of information related to patient care activities and EMS operations.

Caregiver

Programmed Health Professionals
07.2000 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Participated in professional development and training opportunities to enhance clinical skills.

Volunteer

LifeLine Response
04.2017 - 02.2019
  • Used strong interpersonal communication skills to convey information to others.
  • Utilised telephone counselling skills obtained through 6 month Lifeline training course.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Education

Bachelor of Counselling - Counselling

Australian College of Applied Professions
Sydney, NSW
09.2018 - 03.2024

Skills

  • Client Care
  • Clinical Documentation
  • Client Management
  • Compassionate Care
  • Care plan implementation
  • Mental health care
  • Treatment Planning
  • Palliative Care
  • Client Assessments
  • Compassion and Empathy
  • Client care planning
  • Client education and counselling
  • Client Counselling
  • Maintaining privacy
  • Client Relations
  • Professional Bedside Manner
  • Care Planning
  • Direct Client Care
  • Emotional awareness
  • Emotional Intelligence
  • Family advocacy
  • Hospice and palliative care

Timeline

Bachelor of Counselling - Counselling

Australian College of Applied Professions
09.2018 - 03.2024

Volunteer

LifeLine Response
04.2017 - 02.2019

Nurse

Programmed Health Professionals
07.2000 - Current

Caregiver

Programmed Health Professionals
07.2000 - Current
Paul Sullivan