PAUL SULLIVAN
Shortland,NSW
Summary
Licensed Manager and Roof Plumber with extensive experience in customer service, conflict resolution, and regulatory compliance. Proven track record in managing operations, enhancing customer satisfaction, and ensuring high-quality service delivery. Skilled in staff training, project estimation, and maintaining safety standards.
Overview
33
33
years of professional experience
Work History
LICENCED MANGER
REGAL KURRI HOTEL
2016.07 - 2024.08
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Ensuring all laws and regulations according to NSW Liquor and gaming are followed by all patrons and staff.
- Customer service, communicating with the Police and licencing Police when necessary, dealing with liquor reps for ordering
LICENSED ROOF PLUMBER
NEWCASTLE ROOFING
1992.01 - 2016.07
- Achieved high-quality results with meticulous attention to detail in all aspects of roof plumbing tasks.
- Demonstrated commitment to quality craftsmanship while adhering strictly to deadlines under various weather conditions.
- Ensured workplace safety by adhering to WH&S regulations and maintaining a clean work environment.
- Increased job completion rates with efficient time management and prioritisation of tasks.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Repaired plumbing systems, components, and equipment.
- Adjusted roof flashing to maximise drainage.
- Assisted with installation of gutters and downspouts.
Education
No Degree - OCCUPATIONAL HEALTH AND SAFETY
NEWCASTLE TECHNICAL COLLEGE
TIGHES HILL08.2003
No Degree - PLUMBING
NEWCASTLE TECHNICAL COLLEGE
TIGHES HILL08.1986
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Multitasking
- Attention to Detail
- Problem-Solving
- Managing Operations and Efficiency
- Task Delegation
Timeline
LICENCED MANGER
REGAL KURRI HOTEL
2016.07 - 2024.08
LICENSED ROOF PLUMBER
NEWCASTLE ROOFING
1992.01 - 2016.07
No Degree - OCCUPATIONAL HEALTH AND SAFETY
NEWCASTLE TECHNICAL COLLEGE
No Degree - PLUMBING
NEWCASTLE TECHNICAL COLLEGE
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