Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Paul Thomson

Perth,WA

Summary

Experienced and highly determined Product Manager passionate about developing innovative methods to drive sales. Specializes in guiding teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.

Overview

28
28
years of professional experience

Work History

Product Manager

Epiroc Australia
11.2019 - Current
  • Proficient in customer service, compiling reports, arranging and supporting trials, tracking stock, and product knowledge.
  • Increased product adoption by developing and implementing effective marketing strategies.
  • Launched successful products by conducting thorough market research and identifying customer needs.
  • Optimized product performance with data-driven analysis and continuous improvement initiatives.
  • Led cross-functional teams to deliver high-quality products within a reasonable timeframe.
  • Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
  • Improved product functionality with innovative design solutions.
  • Responsible for sales, marketing, and technical support for customers.

Product Support Specialist

Epiroc Australia
05.2018 - 11.2019
  • Enhanced customer satisfaction by providing timely and accurate product support.
  • Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Improved the overall efficiency of the support team with streamlined processes and clear communication.
  • Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
  • Conducted comprehensive product training sessions for both internal staff and external customers.

RC Driller/Blast Hole Driller

Rock on Ground
04.2017 - 05.2018
  • Epiroc D65, L8 and Sandvik DPi 1500

Blast Hole Driller

Hampton Mining and Civil
06.2016 - 04.2017
  • Sandvik DPI 1100, DPI 1500

RC and Blast Hole Driller

Total Drilling Services
05.2010 - 06.2016
  • Various Drill Rigs

RC Exploration and Grade Control Driller

VM Drilling
04.2014 - 07.2014
  • Atlas Copco L8
  • Schramm 685
  • Hydco

Diamond-RC Drillers Offsider / RC Exploration Driller

Australian Mineral & Waterwell Drilling
01.2008 - 01.2010

Foreman

Anthony Crossland Racing Stables and Anderson Racing Stables
01.2006 - 01.2008

Horse Trainer and Farrier

Self-employed
01.1996 - 01.2008

Education

High School Diploma -

Clarence High School
Bellerive, TAS
12.1994

Skills

  • Product Roadmaps
  • Product Lifecycle Management
  • Prioritization and Execution
  • Product Vision and Strategy
  • Remote Work
  • Teamwork and Collaboration
  • Competitive Analysis
  • Product Strategy
  • Technical Support
  • Customer Training
  • Product Development
  • Business Development
  • Continuous Improvement
  • Problem Solving

references

  • CARL YOUNGER, Regional Manager, Epiroc 0417 848 944
  • DAVID BENTON, Global Product Manager, Epiroc 0407 864 780
  • BEAU TEMBY, Business Line Manager, Epiroc PSD, 0417 970 181
  • TERRY BROWNE, Epiroc 0409 935 620


Timeline

Product Manager

Epiroc Australia
11.2019 - Current

Product Support Specialist

Epiroc Australia
05.2018 - 11.2019

RC Driller/Blast Hole Driller

Rock on Ground
04.2017 - 05.2018

Blast Hole Driller

Hampton Mining and Civil
06.2016 - 04.2017

RC Exploration and Grade Control Driller

VM Drilling
04.2014 - 07.2014

RC and Blast Hole Driller

Total Drilling Services
05.2010 - 06.2016

Diamond-RC Drillers Offsider / RC Exploration Driller

Australian Mineral & Waterwell Drilling
01.2008 - 01.2010

Foreman

Anthony Crossland Racing Stables and Anderson Racing Stables
01.2006 - 01.2008

Horse Trainer and Farrier

Self-employed
01.1996 - 01.2008

High School Diploma -

Clarence High School

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Paul Thomson