Summary
Overview
Work History
Skills
Timeline
Generic

Paul Verderosa

Deer Park

Summary

Dynamic Workshop Manager with a proven track record at Adaptalift Group, excelling in inventory coordination and team leadership. Enhanced customer satisfaction through quality control measures, achieving a significant reduction in product defects. Skilled in equipment troubleshooting and fostering a culture of accountability, driving optimal performance and safety standards within the workshop. Professional Workshop Manager with extensive experience in overseeing operations and improving productivity. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in equipment maintenance, staff training, and workflow optimization. Dependable and results-driven with focus on achieving high standards in every task.

Overview

32
32
years of professional experience

Work History

Workshop Manager

Adaptalift Group
02.2012 - Current
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Maintained workshop activities in line with budget requirements.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Implemented quality control measures that resulted in fewer product defects returned from customers.
  • Implemented cost-saving initiatives, reducing overall expenses without compromising product quality.
  • Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
  • Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.
  • Promoted a culture of accountability within the team, leading to improved overall performance levels.
  • Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
  • Ensured timely completion of projects with effective resource allocation and scheduling.
  • Mentored junior staff members, fostering professional growth and skill development.
  • Provided leadership, guidance and support to staff members.
  • Established and maintained relationships with key stakeholders.
  • Identified areas in need of improvement and developed plans to correct problems.
  • Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.
  • Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee performance.
  • Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.

Field Service Technician

Adaptalift Group
01.2009 - 02.2012
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.

Technician

NMHG Hyster South East
02.2006 - 02.2009
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.

Workshop Supervisor

NMHG Hyster South East
01.2003 - 06.2006
  • Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
  • Maintained neat and clean work areas to maximize efficiency and safety.
  • Designed custom storage solutions for the workshop that maximized space utilization while maintaining organization.
  • Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
  • Monitored quality control measures to ensure all products met company standards before being shipped out to customers.
  • Utilized specialized tools, diagnostic equipment and software to diagnose and troubleshoot complex mechanical issues.
  • Fostered a positive work culture by promoting open communication, teamwork, and recognition of individual achievements.
  • Maintained a safe and organized work environment by enforcing strict adherence to safety protocols and guidelines.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Checked equipment to determine if maintenance was required.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.

Service Technician

Finer Forks Services
06.1996 - 01.2003
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Worked with diverse types of weather and ground conditions.

Apprentice

Finer Forklift Servies
06.1993 - 01.1996
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Prepared worksite by setting up required tools and supplies.

Skills

  • Inventory coordination
  • Workshop organization
  • Repairs proficiency
  • Scheduling and planning
  • Equipment troubleshooting
  • Health and safety
  • Job scheduling
  • Teamwork
  • Problem-solving
  • Certified in CPR/AED
  • Attention to detail
  • Problem-solving abilities
  • Reliability

Timeline

Workshop Manager

Adaptalift Group
02.2012 - Current

Field Service Technician

Adaptalift Group
01.2009 - 02.2012

Technician

NMHG Hyster South East
02.2006 - 02.2009

Workshop Supervisor

NMHG Hyster South East
01.2003 - 06.2006

Service Technician

Finer Forks Services
06.1996 - 01.2003

Apprentice

Finer Forklift Servies
06.1993 - 01.1996

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Paul Verderosa