Paul Vertigan
Ferntree Gully,VIC
Summary
Dynamic Auction Manager with a proven track record at Fowles Auctions and Sales, excelling in auction management and bidder engagement. Recognized for maximizing auction revenue through strategic pricing analysis and fostering strong client relationships. A collaborative leader with a positive attitude, dedicated to delivering exceptional customer service and enhancing team performance.
Overview
39
39
years of professional experience
Work History
Auction Manager
Fowles Auctions and Sales
Clayton, VIC
04.2012 - Current
- Assisted in cataloging auction items to ensure accurate listings and descriptions.
- Coordinated logistics for auction setup, including item organization and display arrangement.
- Supported marketing efforts by promoting upcoming auctions through social media channels.
- Learned auction software functionalities to facilitate online bidding processes efficiently.
- Established a strong brand identity for the auction house by consistently delivering high-quality events, exceptional service, and valuable results to clients.
- Engaged with clients to answer inquiries and provide information about auction procedures.
- Maintained detailed records of transactions and bids to ensure transparency in operations.
- Collaborated with team members to enhance customer service and improve attendee experience.
- Participated in post-auction evaluations to identify areas for future improvement initiatives.
- Maximized auction revenue by diligently researching and appraising items to ensure accurate pricing.
- Coordinated with consignors to secure high-quality inventory, increasing the overall value of auctions held.
- Managed a diverse team of auction staff, ensuring smooth operations and high levels of productivity.
- Provided exceptional client service through prompt communication, transparent transactions, and personalized support throughout the consignment process.
- Consistently met or exceeded sales targets by effectively managing auction events from start to finish.
- Managed auction catalogs and databases, ensuring accurate listings and descriptions for all sale items.
Sales Manager
Fowles Timber and Trusses
South Melbourne
04.2006 - 04.2012
- Directed sales strategies to enhance market penetration and customer engagement.
- Trained and mentored sales team on product knowledge and effective selling techniques.
- Analyzed market trends to identify opportunities for growth and competitive positioning.
- Developed relationships with key clients to foster long-term partnerships and loyalty.
- Implemented sales forecasting methods to improve inventory management and supply chain efficiency.
- Evaluated performance metrics to refine sales processes and achieve quarterly targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Branch Manager
Fowles Timber and Trusses
Springvale, VIC
05.1998 - 04.2006
- Oversaw daily branch operations, ensuring compliance with safety regulations and operational standards.
- Managed inventory control processes, optimizing stock levels to meet customer demands efficiently.
- Developed training programs for staff, enhancing team skills and improving service delivery quality.
- Implemented performance metrics to evaluate employee productivity and identify areas for improvement.
- Fostered customer relationships through effective communication, resolving issues promptly to enhance satisfaction.
- Collaborated with senior management to align branch goals with overall company objectives and growth strategies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Branch Manager
Hudson Timber and Hardware
Doncaster, VIC
01.1987 - 05.1998
Skills
- Budget planning
- Pricing analysis
- Online auction management
- Live auction coordination
- Bidder engagement
- Auction marketing
- Auction strategy development
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Additional Information
A strong focus on timber and building supplies along with home renovator products
Timeline
Auction Manager
Fowles Auctions and Sales
04.2012 - Current
Sales Manager
Fowles Timber and Trusses
04.2006 - 04.2012
Branch Manager
Fowles Timber and Trusses
05.1998 - 04.2006
Branch Manager
Hudson Timber and Hardware
01.1987 - 05.1998