Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Vlachos

Clayton

Summary

Energetic and performance driven worker always looking to maintain high, and keep improving customer satisfaction. Excellent communication and interpersonal skills as well as the ability to respectfully interact with managers and/or executives.

Overview

5
5
years of professional experience

Work History

Duty Manager

Coles Supermarket
10.2022 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Worker

Crystal's Car Wash
11.2021 - 02.2023
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Crew Member

McDonald's Restaurant
10.2019 - 11.2021
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well within a team and independently.
  • Accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter and other areas.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary according to Food Safety standards.

Education

Bachelor of Business - Project Management

Deakin University
Melbourne, VIC
01-2026

Skills

  • Leadership

  • Time Management

  • Customer Communication

  • Attention to Detail

  • Professionalism and Integrity

  • Customer Service

Timeline

Duty Manager

Coles Supermarket
10.2022 - Current

Worker

Crystal's Car Wash
11.2021 - 02.2023

Crew Member

McDonald's Restaurant
10.2019 - 11.2021

Bachelor of Business - Project Management

Deakin University

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Paul Vlachos