Paul Wellington
GLENORIE
Summary
Dynamic operations manager with a proven track record in automotive collision repairs, skilled in team supervision and project management. Enhanced customer satisfaction through strategic planning and effective communication, while reducing operational costs by streamlining processes. Committed to safety and compliance, fostering a productive work environment that drives accountability and performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Site Supervisor
Valmont Interiors
01.2020 - 07.2024
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Resolved issues among team members to keep employees on task.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
- Enhanced site safety by implementing rigorous daily inspection routines.
- Leveraged technology to streamline project documentation, improving accessibility and organization.
- Implemented cost-saving strategies without compromising on quality, maximizing profitability for company.
Operations Manager
AMA Group
10.2017 - 11.2019
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Repair Center Manager
Capital SMART Repairs
02.2010 - 06.2017
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Managed work and performance of more than 30 employees.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Directed daily operations at busy Automotive Collision Repairs.
- Drove innovation in service offerings, researching and implementing cutting-edge practices that set center apart from competitors.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
Manager
The Hills Repair Facility
10.2004 - 02.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Carpentry And Joiner
TAFE NSW
NSW12-1998
Boiler Maker
TAFE NSW
NSW12-1997
Automotive Spray Painting
TAFE NSW
NSW11-1997
Automotive Panel Beater
TAFE NSW
NSW09-1997
High School Diploma -
Bede Polding College
NSW12-1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Motivation
- Process improvements
- Strategic planning
- Performance improvement
- Recruitment
- Expense control
- Operations oversight
- New business development
Accomplishments
- Created & lead extremely strong teams
- Have achieved results way above expectation
- Work closely providing vital feedback on creating new I.T platforms to improve the business productivity
- Recognizing young talent & mentioning them getting them to exceed there own expectations (Which are now some of this industry leaders)
- Multiple Capital SMART Repair site 100+ Club winner
- Supervised team of 130 trades individuals.
- Collaborated with team of designer's & architects in the development of Australian award-winning project's,
In the Automotive collision industries
In commercial interior fitout's
- Tyro Payment's
- Boardroom Limited
- Haynes Group
- McCullough Robertson
Certification
- Electrical Safety in the Workplace (NFPA 70E) Certificate – National Fire Protection Association.
- Occupational Safety and Health Administration (OSHA) 30-Hour Certification - OSHA Training Institute.
- First Aid/CPR/AED Instructor Certification - CPR/AED Certification
- Fall Protection Competent Person Training - International Safety Equipment Association.
- First Aid Certification
- Automotive Service Excellence Certification (ASE)
- Microsoft Office Specialist (MOS) Certification
- OSHA Certified
- INTERNATIONAL Driver's License
Timeline
Site Supervisor
Valmont Interiors
01.2020 - 07.2024
Operations Manager
AMA Group
10.2017 - 11.2019
Repair Center Manager
Capital SMART Repairs
02.2010 - 06.2017
Manager
The Hills Repair Facility
10.2004 - 02.2010
Carpentry And Joiner
TAFE NSW
Boiler Maker
TAFE NSW
Automotive Spray Painting
TAFE NSW
Automotive Panel Beater
TAFE NSW
High School Diploma -
Bede Polding College
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