Paul Westcott
Farley
Summary
Sales professional with proven track record in outbound call centers. Skilled in customer engagement, persuasive communication, and closing sales. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, positive attitude, and achieving targets.
Overview
5
5
years of professional experience
Work History
Outbound Sales Call Center Agent
Wine Selectors
08.2022 - Current
- Developed strong customer relationships through effective communication and personalized service.
- Conducted outbound calls to educate clients on product offerings and promotions.
- Utilised CRM systems to track interactions and manage client information efficiently.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Mentored new agents on best practices for engaging customers and closing sales effectively.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Developed and implemented strategies to increase customer retention and sales.
- Achieved top performer status within the call centre multiple times due to consistent results-driven performance.
Customer Service Representative
NIB
01.2022 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues, ensuring timely responses to customer requests.
- Assisted in training new team members on company policies and service protocols.
- Maintained accurate records of customer interactions using CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Manufacturing Assistant
FSP Australia - Fire Safety and Lockers
09.2021 - 01.2022
- Assisted in assembly of fire safety products, ensuring compliance with quality standards.
- Operated machinery for locker production, maintaining efficient workflow.
- Conducted routine inspections of equipment, identifying maintenance needs to minimize downtime.
- Collaborated with team members to streamline processes and enhance productivity.
- Adhered to safety protocols, contributing to a secure work environment for all staff.
Assistant Manger
CGE - Comics Games Entertainment
01.2021 - 09.2021
- Managed daily operations, ensuring a smooth workflow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Implemented inventory management system, reducing discrepancies and improving accuracy.
- Trained staff on customer service protocols to enhance guest experiences.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Education
Certificate III - Aged Care
Tuncurry TAFE
Tuncurry05-2013
Higher School Certificate -
Singleton High School
Singleton11-2009
Skills
- Customer relationship management
- Outbound sales strategies
- Call center operations
- Collaborative teamwork strategies
- Training and mentoring staff
- Product knowledge development
- Effective objection resolution
- Effective call management
- Sales strategies
Timeline
Outbound Sales Call Center Agent
Wine Selectors
08.2022 - Current
Customer Service Representative
NIB
01.2022 - 10.2022
Manufacturing Assistant
FSP Australia - Fire Safety and Lockers
09.2021 - 01.2022
Assistant Manger
CGE - Comics Games Entertainment
01.2021 - 09.2021
Certificate III - Aged Care
Tuncurry TAFE
Higher School Certificate -
Singleton High School