Paul White
Perth,WA
Summary
I am an experienced technician with a diverse skill set seeking a varied technical role with a strong focus on customer service. Life-long proven track record of excellence in technical expertise and customer satisfaction within the Electro-mechanical, Audio Visual and Telecommunication Industries. I possess a high-level skill blend of technical troubleshooting with quality resolutions, strong and sustained customer relations and diligent record/inventory maintenance. Additional to my skill set, I have valuable sales experience and extensive experience in building renovations. I am adaptable and eager to acquire new and relevant competencies.
Overview
44
44
years of professional experience
Work History
Senior Field Technician
Bytecraft (MAX)
08.2023 - Current
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Applied knowledge of various manufacturers' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
Field Technician
ByteCraft (MAX)
08.2016 - 08.2023
- Assisted with the relocation, installation and programming of multiple Gaming consoles within Crown Casino
- Actively repair electromechanical faults on Gaming machines, Shufflers and Chipping machines
- Meet all security and safety procedures
- Currently hold a valid Police clearance and Provisional Casino Employee Licence
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Business Development Executive WA/SA
Swift Networks
03.2014 - 10.2015
- Successful negotiation of the 5Yr Managed Services Agreement contract for Anglo Gold Ashanti 'Tropicana Gold Mine'
- Facilitated the return and replacement of faulty Foxtel STB’s and verbally guided the end user through the localised set up procedure
- Successful negotiation for the 3Yr Contract for the Digital Entertainment System deployment at Western Areas Pty Ltd 'Forrestania' mine site
- Expanded technical knowledge base to include the IP TV product base over various network topologies such as GPON & RFoG
Business Development Manager - AV & VC
CBM Corporate
10.2007 - 03.2014
- Managed medium-large projects, responded to tenders, engaging in pre-implementation meetings, developed and offered solutions unique to customer requirements
- Successful negotiation for the 'NRW Civil & Mining' Video Conferencing and Audio-Visual integration solution for the Rivervale premises
- Contract negotiation and acceptance of the Chevron Compass 26 Building - Video Conferencing and AV integration solution over 7 AMX controlled rooms
- Growing the AV department of CBM Corporate into being a profitable part of the business offering professional services including Video Conferencing, Controlled Meeting/Boardrooms and permanent client based onsite services
- Oversaw the expansion of the AV services from a sole sales employee with a contract installer to a substantial AV Department of two sales staff, two AV engineers and numerous installation contractors which integrated with CBM core business
- I achieved all required levels of professional training to achieve company accreditation for the sale of Polycom VC equipment
Business Development Manager
Vantage Systems
06.2006 - 10.2007
- Solely responsible for the management of the Department of Treasury and Finance Common Use Agreement Tender, relating with all levels of government personnel, across a $2M portfolio
- Contract negotiation and acceptance of the Chevron Texaco Video Conferencing and Audio-Visual integration solution grossing $145,000
- Developed and maintained strong and positive relationships with key stakeholders - Local and State Government, Key Corporate clients, SMB and interstate agents to ensure long term positive outcomes
- Delivered a consultative service to clients and ensured a successful and timely implementation of video conferencing, audio visual and web solutions, from concept through solution and to final delivery, often exceeding key performance times
Various Roles in Telecommunications
Various
03.1990 - 06.2006
- Voice Provisioning Specialist (Singtel Optus)Managing the successful and timely implementation of the largest Voice provisioning project taken on by Optus nationally. The WA Department of Education’s 732 school sites were transferred across from Telstra via billing, software and hardware changes
- Complying with lead times and key performance indicators from order creation to service delivery was critical to ensuring a smooth and consistent delivery
- Developing and maintaining productive relationships with key stakeholders to ensure optimum outcomes
- Liaising with Business clients, external contractors, multiple networks and resellers
- Accurate and error free data entry to provisioning and billing systems
- Managing large projects, engaging in pre-implementation meetings and developing flexible solutions to meet the customers ongoing requirements
Customer Service Officer/Technical Officer
04.2000 - 09.2005
- Providing excellence in customer service to corporate clients
- Fielding a full range of technical queries, sales queries and customer complaints
- Repair and maintenance of cellular mobile phones
- Working effectively in a team environment and providing varied support to team members
- Administrative support activities including data input
Communications Technician
03.1990 - 04.2000
- During this period, I was employed at various communications companies within the Perth Metro Area
- I can provide further information should this be required
Hospitality Industry
11.1985 - 03.1990
Apprentice Radio Tradesman
SECWA
11.1982 - 11.1985
Apprentice ETS (Electronic Technical Weapons Systems)
Royal Australian Navy
01.1981 - 11.1982
Education
Restricted Electrical License (WA) (Expired) - Communications
TAFE
Perth, WATrade Certificate -
Radio And Television Servicing
TAFE, WA01.1986
Apprentice -
ETS (Electronic Technical Weapons Systems)
Sydney, NSW11.1982
Skills
- Well-developed skills in many aspects of building renovations and extensions such as painting and decorating, plumbing, tiling, painting, carpentry, & ground works
- Well-honed skills covering provision of excellence in customer service, technical expertise and a range of administrative activities and practical assistance/advice in an AV environment
- Excellent communication and well-developed interpersonal skills developed through many years of ongoing contact with clients, business and work associates
- Using well developed time management and organisational skills to manage competing priorities and meet business outcomes in a timely manner
- Proactive, disciplined and persistent approach Maintains a focus on individual and group goals and displays a strong commitment to work activities
- Demonstrated ability to learn and apply new concepts quickly and effectively
- Committed team player who understands and applies the principles of effective team building including maintaining clarity of purpose by providing effective guidance as required
- Extensive background in a broad range of roles ranging from early careers in Two-way radio to cellular telephony, Video Conferencing, Audio Visual installation, with experience in customer service and Sales
- Previously held restricted electrical and forklift licenses
- Excellent customer service provision well-honed through extensive experience across service technician, sales manager and hospitality roles
- strong computer literacy in CRM databases/Excel
Professional Development
- Numerous ‘In-House’ training courses related to customer service, occupational health & safety, product presentation and quality control, dealing with complaints, product development and various related issues.
- Building the Team, Assertiveness, Time Management, Conflict Resolution, Customer Service, Management Operations-Innovations, Managing Effective Working Relationships, Selling, Computer Operations.
Trade Technical Training
- Trade Certificate of Radio and Television Servicing (TAFE 1985)
- Certificate of Electrical Enginering (TAFE 1991): Completed: Digital Techniques; Electrical Engineering 1D; Electrical Engineering 2D; Electrical Mathematics 1; Automated Design Systems.
Hobbies
- long term and keen motorbike enthusiast
- regularly play squash and enjoy rock-climbing
- life time owner of various pets - currently own 4 rescues
- house renovations (painting/carpentry/landscaping) repairs
- family and friends
Professional Referees
Available upon request.
Timeline
Senior Field Technician
Bytecraft (MAX)
08.2023 - Current
Field Technician
ByteCraft (MAX)
08.2016 - 08.2023
Business Development Executive WA/SA
Swift Networks
03.2014 - 10.2015
Business Development Manager - AV & VC
CBM Corporate
10.2007 - 03.2014
Business Development Manager
Vantage Systems
06.2006 - 10.2007
Customer Service Officer/Technical Officer
04.2000 - 09.2005
Various Roles in Telecommunications
Various
03.1990 - 06.2006
Communications Technician
03.1990 - 04.2000
Hospitality Industry
11.1985 - 03.1990
Apprentice Radio Tradesman
SECWA
11.1982 - 11.1985
Apprentice ETS (Electronic Technical Weapons Systems)
Royal Australian Navy
01.1981 - 11.1982
Restricted Electrical License (WA) (Expired) - Communications
TAFE
Trade Certificate -
Radio And Television Servicing
Apprentice -
ETS (Electronic Technical Weapons Systems)
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