Paul Wilson
Assistant Store Manager
Russell Island,Qld
Summary
Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store. Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
38
38
years of professional experience
Work History
Store Team Member
Coles Express
03.2023 - Current
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Store Team Member
Coles Express
07.2022 - 03.2023
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bus Driver
Transport For Brisbane
06.2021 - 04.2022
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Tanker Driver
Cement Australia
02.2021 - 05.2021
- Maintained accurate logs and reports regarding on-time delivery of fuel, mileage covered and fuel consumed.
- Drove tanker trucks to make deliveries of cement to customers.
- Performed regular inspections and reported issues to company mechanics.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
Truck Driver
Cargo Forwarding Services (CFS)
11.2016 - 02.2021
- Transported Containers including hazardous materials, without incident across Melbourne.
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Dropped and hooked trailers and changed configuration of equipment when necessary.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Contacted customers to report delayed delivery times
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Truck Driver
B & K Express
11.2014 - 10.2016
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Dropped and hooked trailers and changed configuration of equipment when necessary.
- Verified contents of inventory loads against shipping papers.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted efficient cargo transfers to maintain route schedules.
Delivery Driver
Sutton Transport
02.2003 - 09.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Worked overnight shifts during peak periods to meet coverage needs.
Manager of Own Business
My Self
02.1992 - 01.2003
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed minor preventative maintenance and mechanical repairs on equipment.
Electrician
Fairground Lighting
03.1986 - 01.1992
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Installed, maintained, repaired and tested equipment for electricity generation and utilization.
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Owned and addressed client needs and product issues from inception to resolution.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters to complete fast-paced work.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
Education
Grade 1 Pass - Electrical Engineering
Harlow Collage
Harlow, Essex11.1986
CSE Grade 3 - Physics
Burnt Mill
Harlow, Essex06.1984
CSE Grade 2 - English
Burnt Mill
Harlow, Essex06.1984
CSE Grade 3 - Math's
Burnt Mill
Harlow, Essex06.1984
Skills
- Route logs
- Logistics planning
- Commercial driving
- Hazardous Materials Endorsement
- GPS and Route Planning
- Logging Paperwork
- Team Development
- Vehicle Systems Expertise
- Safety and compliance
- Vehicle inspections
Timeline
Store Team Member
Coles Express
03.2023 - Current
Store Team Member
Coles Express
07.2022 - 03.2023
Bus Driver
Transport For Brisbane
06.2021 - 04.2022
Tanker Driver
Cement Australia
02.2021 - 05.2021
Truck Driver
Cargo Forwarding Services (CFS)
11.2016 - 02.2021
Truck Driver
B & K Express
11.2014 - 10.2016
Delivery Driver
Sutton Transport
02.2003 - 09.2013
Manager of Own Business
My Self
02.1992 - 01.2003
Electrician
Fairground Lighting
03.1986 - 01.1992
Grade 1 Pass - Electrical Engineering
Harlow Collage
CSE Grade 3 - Physics
Burnt Mill
CSE Grade 2 - English
Burnt Mill
CSE Grade 3 - Math's
Burnt Mill
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