Paul Wilson

As a project manager at Sysco, I spearheaded the Your Way program, overseeing the management of six concurrent projects across individual national distribution centers, each with two to three consecutive phases.

To ensure the successful day-to-day running of the program, I used the following skills:

- Program Management

- Stakeholder Management

- Strategic Planning and Risk Mitigation

- Team Leadership

- Communication.

During my tenure at the Woodland Trust, my responsibilities mainly comprised of:

- Full end-to-end ownership of technology transformation software projects utilizing both waterfall and agile methodologies.

- Due to a loss of resources during initiation, I took over the Business Analyst's role and responsibilities for my projects.

- Working alongside the Programme Manager to deliver a new CRM system (Microsoft Dynamics)

- Established and contributed to the company's PMO, which aimed to provide standardized processes, documents, and frameworks.

I worked as a project coordinator in the Transition department at Social Security Scotland.

The objective of this department was to deliver large-scale change projects within the Scottish government. Our team managed the implementation of these projects across various governing bodies and departments.

My time within Social Security has taught me a variety of skills, such as:

- Project and Change Management

- Stakeholder Management

- Business Analysis

- Producing deliverables in a highly regulated sector.

This role involved working alongside the Technical Project Manager, interacting with business users and clients to elicit requirements, and create business process documentation for technology transformation projects.

Some of the skills gained here include:

- Requirements gathering

- Process mapping

- Industry resource management

- Troubleshooting business systems and implementing solutions

- Creating test and acceptance criteria

At Peoples Energy, I shadowed a Senior Business Analyst, completing project work and documentation for individual technology projects.

My time contributing to this project has taught me valuable skills, such as:

- Using a wide array of analytical techniques and strategies

- Process mapping

- Requirements gathering

- Stakeholder management.

- 2.5 years as an inbound call center agent for Peoples Energy, resolving technical issues.

- 2.5 years customer-facing Barista for Starbucks.